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Issue with UPS return

I’m trying to return a cable box and modem but I’m unable to print a UPS return label. After I select the devices I would like to return I get an error that the device information is not available. The customer service app has sent me in an endless loop and I’ve been unable to speak to a person to r

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7

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Can't login to Xfinity website asks to reset password

Can't login to Xfinity website asks to reset password continually. I have other Xfinity emails and I can login to the Xfinity website without issues. It's just this one account I can't get in. When I click on the "reset password it goes to this - "Need help resetting your password? You can reset y

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13.7K

27

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Outage request denied during Xfinity maintenance

I work from home. No internet all day yesterday. Requested credit online. Denied during scheduled maintenance. Doesn’t make sense. Xfinity is a for-profit company. Maintaining their equipment is their cost of doing business. We pay them for their product.

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32

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Xfinity Stream suddenly stopped working on Roku

Been using Stream since beta and never had an issue with streaming until yesterday. Error message I captured was TVAPP-00287 although there may have been others as I tried various fixes. Uninstalled app, restarted Roku, reinstalled, nothing. Validated internet connection and network name. Sometimes

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29

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Netgear CM2000 Downstream Bonding Issue

Hello, noticed my downstream download light went off last week and here are the diagnostics from the modem: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SN

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31

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Emails sent to any comcast.net email is being rejected

Today I was informed that someone tried sending me an email to my comcast.net and they got a rejected email message. I then tried sending emails to multiple comcast.net emails right now from various domain emails and gmail, outlook etc and they all get rejected back immediately to the sending email

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500

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Placed phone calls

I have Xfinity land line phone. I was online to look at my call history to look up a phone number that I recently called. While I was there, I found that there are a lot of placed calls from my number that I didn't make. This one number, over and over, I went back as far as Dec 8 and stopped so I'm

Question

2.3K

11

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No MASN

Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.

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2.7K

19

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Xfinity stream still down for my Samsung 2021 TV (Error:TVAPP-00148)

I haven't been able to watch xfinity stream after an update to it around Jan. 20. I'm completely disappointed on how this has been handled.  On the day it went out, I wasted several hours over the phone with customer reps that were clueless on what was going.  Later I found on this forum,

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2.2K

7

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Impossible to cancel my services

Its been almost a week and a half of trying to cancel my services. Even went in person to a store and they refused to help me until I came back and tried again. Then I received a cancellation "Request" instead of just cancelling the service, but when I check my account in the Xfinity website my subs

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3.5K

28

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Got email saying my Xfinity Mailbox is Out-dated

Got this email today. I suspect its spam/scam but it came from a comcast email address and spam/scams usually have gmail addresses so I want to make sure its not real. Thanks, Terri   Below is the entire email and it came from  Xfinity Email < [Edited: "Personal Information"]>. Her

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8.7K

15

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Xumo stream box shuts itself off

After a 28% increase in my Comcast bill, I called customer service to see what could be done. I had a very minimal cable package but fast internet. I never had even hooked up the cable box that I got from Comcast since I didn't really need it. What they offered was a pretty good deal including a new

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5.2K

33

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Fraud hold on new apartment from previous tenant

Moved into new apartment and attempted to set up xfinity internet. At this point I’ve talked to over 7 agents, been to my local store, and sent back and forth multiple emails. I had hope when I was asked for my personal information such as my drivers license, social, previous address bills and my ne

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34

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Not receiving emails

I have not been receiving emails for over a week now. I have logged into xfinity online and am not receiving emails in my xfinity inbox as well.  So I am not receiving emails on my phone, on my laptop through outlook, or through my laptop on the xfinity site.  I have tried everything that

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221

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bankruptcy

Who do I send my notice of Bankruptcy to? Your phone agent refused to take the information. The chat says to call the call center wont take the information. I could post on BBB or Division of Customer Protection in Utah for your company refusing to recognize the Bankruptcy. Of course my lawyer is a

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125

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Headline Smart

I'm also getting bombarded with Headline Smart trash. Hitting the unsubscribe link is entirely ineffective. Can someone please help me?

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12

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Official Solution

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

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12.8K

203

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Locked out of account from potential unauthorized password change

I successfully logged in to xfinity yesterday, but today I was locked out of the account I share with my partner. My google password manager said the account password was last updated today, but we didn't change it. My partner also received a text yesterday asking for feedback from a customer servic

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10

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[Edited] cancel services

Some of us don't have time to listen to your sales pitch when all we want to do is cancel services. Just simply asking for a callback from support and they want me to wait until April 1st.  I started out only wanting to cancel TV, but the issue of just trying to do that will make me cancel all

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32

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Where are the Expert replies?

I just happened to notice that no Experts are replying to posts. Is there a problem? It seems very odd. Is there some computer coding problem?

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20

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