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So you were going to our feedback along to the team which means it will go into one ear and out the other. At least your response was better then the ones from the other representatives who gives us the standard response that Comcast cares about its
Big 10 Network - Xfinity not carrying all live broadcasts?
We just paid to add the Big 10 Network to our plan. There is a local commercial running here that states that Xfinity is the only provider to not accept the Big 10 expansion offer and will therefore will not be providing all live games that are on the network. The Xfinity guide tonight showed that t
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So is it an option to put an out building on my property and have the xfinity line terminated there? (Within the 300ft) then I can use my equipment to amplify the signal the rest of the way? How would I get someone out to show me where their connecti
Rural line hookup
Hello, i called Xfinity to do a serviceability study on getting connected to internet, they quoted me ~$14,000 which is not feasible from any standpoint. I have a ditch digger and plan on just running my own line out to where they can service it but i have not been able to get a solid answer
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Xfinity in New construction home
We have recently moved into a new construction home and have been told to summit a ticket to Comcast property management. We were told we should receive a call in 5 business days . So far nothing from them on all attempts to call and contact anyone. They just give us the run around. Our neighbors ne
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Customer Service
conmtractor damaged my lawn, who do I call?
Cable was buried when ground was saturated wet. I have a machine damaged lawn .How do I submit the repair bill to Xfinity?
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Customer Service
@XfinityFrank I know who is making the payments. I have a copy of the Bill. Our treasurer receives the bill each month. I am one of the property owners as well as a Board Member. The problem is not with us. We can't get support from Comcast period.
Account Manager
I have been trying to get Wifi installed for a Pool area in my Apartment complex. I have called in several times over the last month and spent about 9-10 hours on the phone. I am getting the run around. No one has been able to help me. I am part of the Board of Directors. Our bulk contract states th
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Servicibility Part 2
I know there's nothing Xfinity could do, but there is someone 10 feet away from our property who can receive Xfinity services. We have an address situation where both houses share the same address (me and my uncle that lives above us) Is there a way I can get an evaluation from a tech on this addres
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Customer Service
Xfinity Destroyed Sprinkler System
On 3-20-25 Xfinity came to my neighborhood to lay cable, and did significant damage to my lawn and cut my sprinkler pipe. I spoke to the crew manager and he said he'd send someone back to fix it, but it's still a disaster. I would like it fixed asap, since I need to use my sprinkler system.
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Customer Service
Thank you for reaching out to us @user_znu7bo! I completely understand how frustrating it can be to have your services offline while your power is not impacted especially when you rely on your internet for work. When this occurs, there could be damag
Over 3 days without internet in Houston.
I have been without internet since early Monday during hurricane Beryl. I have had power the whole time, but no internet since early Monday morning. I am consistently checking https://texas.comcast.com/alerts/ but there has been no new relevant information posted there for my area. The lack of clear
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Thanks for reaching out @user_e3jz05! Thanks for being an Xfinity customer and reaching out. I'd be more than happy to put in a Damage Complaint to see what we can do. In order to get started can you please send me a private message to Xfinity Suppor
Damage Claim
We own a home at [Edited: Personal Information]. The main sewer line collapsed last week and when we went to repair it, we found two orange cables running through the line causing the collapse. We would like to be compensated for the damages and cost of repairs to the sewer line.
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Hello there. This is a great question. Cable lines can only go 300ft before they loose signal. If your property is more than 300ft to our main feed, it will require special equipment to be put in place, to power an adequate signal. This makes the cos
Rural line hookup
Hello, i called Xfinity to do a serviceability study on getting connected to internet, they quoted me ~$14,000 which is not feasible from any standpoint. I have a ditch digger and plan on just running my own line out to where they can service it but i have not been able to get a solid answer
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Hi user_5kaxsu, thank you for taking the time to create this post and including those details. I can definitely help with getting the box repaired. We'll likely need to submit a ticket to have this reviewed and a work order entered. Before we dive in
Green box in front yard is damaged, how can this be fixed?
the green box in my front yard has collapsed with the lid not fitting on properly. Inside I can see some large cables and items that look like it is for a few houses, not just my house. I was hoping to have it replaced with a concrete box so I can extend the driveway, how can this be repaired?
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damaged utilty box in street
There is a damaged utility box in the street with exposed wires and not at my home location but in the township I work for Hillsborough NJ 08844. I am unable to report this in a meaningful way without signing into my account.
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Customer Service
user_88jbyn Thank for reaching out! It sounds like you are needing a multi-dwelling rewire job completed at your location. Usally, the local technican team will contact you directly or the property managment to have that job scheduled since they may
Service has been down for 2 weeks
No one can seem to help me. The "customer service" if you want to call it that, keeps telling me that someone will call me to schedule an appointment w/in 48 hours. I have waited over 2 weeks for a special technician (cables need to be replaced w/in apartment) I spoke with a manager who told
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Line relocation
Our power company (Puget Sound Energy) installed a new pole on our property today to bring our power service up to code. This required cutting the cable line coming into our home. We need to arrange to have it reconnected, using the new pole. Can anyone advise as to how I can submit this request to
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Customer Service
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Serviceability Request
I would like to direct message you as well regarding a piece of property we are going to build on. I know Comcast is in the area, but we need an estimate to have it brought back to our house. I don't have a "direct message" button next to the bell in the upper right corner. (I am on desktop v
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Customer Service
Severe weather and any damage that was caused has been cleared and restored. Xfinity has received the “all clear” as there is no hazards stopping Xfinity from restoring the 97225 area or any other nearby area(s) with service. When will I have interne
Day 7 of internet outage
We are in Portland Oregon zip code 97223 and have not had internet service for 7 days. Xfinity online states once power is restored cable lines will be fixed. Our power was restored 4 days ago! When will we have internet? I work from home and have lost 5 days of wages. I can’t even call Xfinity and
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Extending service 1000 ft from existing service
I just purchased land on a road that turns off a state highway that has service. The property is 1000 ft from that highway and there are houses all up that road. I want to build on the property, and would like to keep my cable service when we are done building since I've had this same email address
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Customer Service
I don’t see any direct message. Please provide eta for Kirkland, WA Totem Lake. Second day no internet. Some Network damage with no ETA. Chat is stupid and does not want me to connect with human agent. Xfinity has real problem with service, prices an
No Internet, No ETA - ALL during workday
No Internet, No ETA - ALL during workday Xfinity always charge customers with no issue, you don't have any issue charging CC. But to provide ETA when internet is back is hard?
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@user_bb801b Xfinity's recommendation is to reference Apple's help page to disable private relays. I'm not sure how that is relying on the home page of the interenet. The link you provided seems rather opaque. Was the SSID = home? Wa
Wi-fi Privacy warnings on iPhone
We are getting new warnings on our devices, a privacy warning. It is explained by the iPhone that the router, which is an xfinity router, is blocking encrypted DNS traffic. How can this privacy issue be fixed?
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If you are going to a reply to my post, please read my initial post first. I clearly said that the power LED is on. It is NOT a problem with power to the TV. I will say again for the third time, the screen is DEAD. Thanks for trying to help but
user_8ca2ko
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4 years ago
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Xfinity box fried my TV
Last night while watching my TV, all of a sudden there was a bunch of crackling noise, the screen froze for a few seconds, the screen then displayed a bunch of colored horizontal lines, and finally the screen went black. I turned the TV off and on again. The power LED light comes on but the scree
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