Skip to main content

    Support

    Offers

U
user_5kaxsu
1st Topic

2 Messages

Friday, March 7th, 2025 8:42 PM

Green box in front yard is damaged, how can this be fixed?

the green box in my front yard has collapsed with the lid not fitting on properly. Inside I can see some large cables and items that look like it is for a few houses, not just my house. I was hoping to have it replaced with a concrete box so I can extend the driveway, how can this be repaired?

Question

 • 

Updated 

2 months ago

27

2

0

EG

Expert

 • 

110.2K Messages

2 months ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

2 months ago

Hi user_5kaxsu, thank you for taking the time to create this post and including those details. I can definitely help with getting the box repaired. We'll likely need to submit a ticket to have this reviewed and a work order entered. Before we dive in, has your service been impacted at all since the damage occurred? 

 

2

0

user_5kaxsu

2 Messages

no it has not, everything is still working perfectly.

Like

Reply

2 months ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

user_5kaxsu, that's great news, I appreicate you letting me know. Let's work on getting that repair set up. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here