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user_3i32hi
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Thursday, May 2nd, 2024 2:20 PM

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Serviceability Request

I would like to direct message you as well regarding a piece of property we are going to build on. I know Comcast is in the area, but we need an estimate to have it brought back to our house.  I don't have a "direct message" button next to the bell in the upper right corner.  (I am on desktop version, not app, if that matters). Thank you!

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Updated 

1 year ago

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This post was created from this comment on different post
XfinitySara

Official Employee

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1.7K Messages

1 year ago

Hello, @user_3i32hi! Thank you for leaving a comment on this user's post with your shared concerns. We've converted your comment to its own post in order for us to properly and directly address your particular questions. And I'd be happy to look into the serviceability of your property! Could you please send our team a direct message to get started?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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