4 Messages
Damage Claim
We own a home at [Edited: Personal Information]. The main sewer line collapsed last week and when we went to repair it, we found two orange cables running through the line causing the collapse. We would like to be compensated for the damages and cost of repairs to the sewer line.
XfinityAntoine
Official Employee
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1.4K Messages
2 years ago
Thanks for reaching out @user_e3jz05! Thanks for being an Xfinity customer and reaching out. I'd be more than happy to put in a Damage Complaint to see what we can do. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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XfinityAntoine
Official Employee
•
1.4K Messages
2 years ago
Should be right next to the bell icon on the top right or try this https://comca.st/3lv0gXz link
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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