Wi-fi Privacy warnings on iPhone

Hello! Thank you for making us aware of the issue. Can you please provide the exact text of the Privacy warning? Thanks! 

How was this issue ultimately resolved? Encountered today. 

@user_9ca31b​ apparently not, because I started receiving the same message yesterday. I had to go into my settings ( go to General and scroll down to transfer or reset phone. Hit reset then reset Network Settings. You’ll just need to remember your xfinity password). When I did this, it worked, but then my address was “Hidden” which made my personal information vulnerable. I had to call xfinity again to take care of that. It took over 2 hrs to get it fixed yesterday, and it just happened again. 

@user_6babc8 same here, all other devices function fine. For what it’s worth, I went to my account on the Xfinity app and turned off advanced security with xfi, the warning went away…. 

@user_9ca31b Greetings! Happy New Year! Thank you for reaching out to our Digital Care Team! I'm sorry to hear you are running into an issue with your network connection. I would be delighted to assist you in getting in the right direction for a resolution. Have you by chance checked to see if all of your updates have been done on your phone? 

Xfinity... Could you simply check with your data collection team and confirm that they have disabled encrypted DNS in order to collect and sell more information about your customers? 

Thanks!

@XfinityKassie my iphone and my spouse's iphone are fully updated.  The issue started for me immediately after a router reboot (Xfinity Gateway) due to a short power outage.  Up to that point, iphone and Xfinity router were playing happily in the sandbox, after that, not playing nicely.  

Thank you for sharing your experience here on the Xfinity Community Forum, @user_6babc8. There was a recent update that Apple rolled out and my iPhone began doing the same thing. I followed the steps here, and it seemed to help. Can you follow those steps and let me know if that helps for you? 

@Sammie10066 Apple correctly identifies that Xfinity prevents use of "Secure DNS" which is the analogous to HTTPS for web sites (as opposed to HTTP). 

This is a *choice* by Xfinity it is not a defect.   DNS (Domain Name Service is used to convert a name like amazon.com to an IP address).   By forcing all DNS traffic through their servers to collect data about your internet use that helps them make $$$ at the expense of your privacy.  In the extreme the could inject their own advertising too.

I see the business case for them but they should admit to doing this but I expect they will simply continue to play games with their customers and ask for the specific error messages and then go silent.

This is why they want you to remove private relay. Sadly, it also opened you up to hackers and can expose sensitive data.

Hello @user_947e58, thanks for taking the time to reach out to us on our Forums page. I am sorry to hear you're also running into this issue on your end. Can you please follow the steps provided in this link https://comca.st/3tKU17S, and let me know if that helps?   

@user_bb801b​ Xfinity's recommendation is to reference Apple's help page to disable private relays.  I'm not sure how that is relying on the home page of the interenet.

The link you provided seems rather opaque.  Was the SSID = home?  Was there an account property at xfinity that classified an SSID as 'home'?  What new account was needed (new xfinity account)? 

Hey there, @user_d99db7! Thanks for reaching out with your concerns. It looks like a couple of our agents provided some steps to follow as a resolution. Please let me know if this helps!

@user_7aa7ce​ That’s because the reps don’t know or not allowed to say that Xfinity is the source of the problem. Thank God I didn’t switch my cell phone service to them.