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user_88jbyn
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2 Messages

Monday, April 7th, 2025 9:59 PM

Service has been down for 2 weeks

No one can seem to help me.  The "customer service" if you want to call it that, keeps telling me that someone will call me to schedule an appointment w/in 48 hours.  I have waited over 2 weeks for a special technician (cables need to be replaced w/in apartment) I spoke with a manager who told me with 110% certainty it would be fixed on Saturday.  It is now Monday.  PLEASE someone help me!!!!  

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Updated 

12 days ago

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EG

Expert

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109.9K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMartyR

Official Employee

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2K Messages

13 days ago

 

user_88jbyn Thank for reaching out! It sounds like you are needing a multi-dwelling rewire job completed at your location. Usally, the local technican team will contact you directly or the property managment to have that job scheduled since they may require special access to certian areas at the location. Was the manager you spoke with part of the local team? 

 

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user_88jbyn

2 Messages

No, it is very difficult to get a real person on the line when calling.  The manager was just from the main help line.

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12 days ago

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XfinityAngie

Official Employee

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1.8K Messages

 

user_88jbyn, We want to do everything we can to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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12 days ago

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