1 Message
Over 3 days without internet in Houston.
I have been without internet since early Monday during hurricane Beryl. I have had power the whole time, but no internet since early Monday morning. I am consistently checking https://texas.comcast.com/alerts/ but there has been no new relevant information posted there for my area. The lack of clear, relevant communication is absolutely unacceptable.
I am disabled and work from home and am highly considering switching my provider to one that is more reliable and stable as I have been unable to work. I need an update on when my internet will be restored ASAP.
user_2791b4
Visitor
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1 Message
5 months ago
Same situation at my residence
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user_xcahqm
2 Messages
5 months ago
It's been 4 days since the hurricane and I still do not have internet. I've had electricity for 3 days. When will you restore my internet and will I get some kind of discount since I have not had service for days?
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Tiredofthisnonsense
Visitor
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12 Messages
5 months ago
Spot on post. The lack of transparency is annoying.
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user_tjkivg
1 Message
5 months ago
Xfinity it’s going on 5 days with service. Yes i know Houston had hurricane but I lost my service hours after the weather was clear and no matter who I talk to no one can give me a reason as till why. I’ve been with you guys for almost 10 years. I need internet to work and go to school which I can’t do. I’ve called I’ve chatted and no one can give me an answer the power in my area has been restored since Tuesday I e been without service since 11pm Monday night the storm ended around 6pm so either give me an explanation or I’m switching companies. If you can’t give us our services back the least you can do is tell us why. AT&T and other companies have restored their customers service back so why haven’t you guys. This is ridiculous. Don’t give me bull about a line damage when I lost services way after the weather cleared. If the line was damaged I would have lost services during the storm and I didn’t so why don’t I have it either give and explanation to your customers or I’ll be leaving and taking my business else where.
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XfinityAldrik
Official Employee
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1.8K Messages
5 months ago
Thank you for reaching out to us @user_znu7bo! I completely understand how frustrating it can be to have your services offline while your power is not impacted especially when you rely on your internet for work. When this occurs, there could be damage to telecommunication lines in your area. Comcast Texas has more than 700 dedicated local technicians and additional out-of-state crews that are working to fix damaged lines/equipment and restore service as quickly and as safely as possible. With the help of artificial intelligence, our crews can pinpoint where the damage has occurred. Crews are then deployed, when it’s safe, to make repairs.
I see we also have an ongoing direct message thread. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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