Service has been down for 2 weeks

Question

No one can seem to help me.  The 'customer service' if you want to call it that, keeps telling me that someone will call me to schedule an appointment w/in 48 hours.  I have waited over 2 weeks for a special technician (cables need to be replaced w/in apartment) I spoke with a manager who told me with 110% certainty it would be fixed on Saturday.  It is now Monday.  PLEASE someone help me!!!!

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityMartyR · Answer

user_88jbyn Thank for reaching out! It sounds like you are needing a multi-dwelling rewire job completed at your location. Usally, the local technican team will contact you directly or the property managment to have that job scheduled since they may require special access to certian areas at the location. Was the manager you spoke with part of the local team?

Customer Service

user_88jbyn

Service has been down for 2 weeks

EG

XfinityMartyR

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