The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work. X1 Box is XG2V2-P. Thank you.

How can I get rid of it. It appears while using my ipad

Why do none of my local channels work? Your "assistant" just keeps sending me round and round with no answer or solution. I tried the refresh function twice, it did not work. Where are my local channels?

I was trying to watch a football game this afternoon on my tablet and noticed that all of my local channels (and most of my cable package) are missing from the "Live TV" listing on the Stream app. I have confirmed this on 2 separate mobile devices that the same (most) channels are missing. I can see

why cant I connect to channels from my cable on my fire stick. How does someone get help with this. 

Issue: Modem restarts frequently despite apparently solid connection.I recently had an issue where my modem was unable to get a solid upstream connection (only one channel locked out of four). After creating a post and contacting customer support, a technician was sent out and was able to identify a

Hi there. Can you please activate direct messaging for me please? Thank you

Hi, I'm trying to add unlimited data to my account but keep getting the "temporarily unavailable" error. Looks like this may be common.  Can you help me add it? Thanks! Darren

My promotion will expire on 10  November 2021. Am I able to get a new promotion to reduce my cable bill (TV, internet and phone) or must I start reducing services. I have been with Comcast over 30 years, but being retired I need to make changes to continue being a customer. I have occasionally

How are Comcast customers supposed to watch the Notre Dame at Virginia Tech college football game scheduled for 7:30pm on October 9th if the ACC Network has not yet been added to the Comcast channel lineup? This seems like a pretty big game for Comcast viewers to be missing out on. Please get a deal

Can’t login on app, tried reinstalling app did not work. Sign in successfully online but can’t access my account, page says “hmm, the page didn’t load correctly”. The xfinity app login sends me back to the start page saying to sign in, after using my sign in information. The xfinity my account app s

Will the Rewards Center reissue expired gift cards? I called the number on the card and confirmed the balance.

Hi - I needed to terminate my service. I just received a bill statement showing that I have a rebate/credit. Will I receive a check for the rebate amount or how will I receive it now that I have stopped service with you?

I'd like to check the status of a ticket, can someone help me? Thank you.

Home Phone Call History, Need to convert to Excel, I used to view Call history, Print All, It showed the history in a separate window. I could copy text and paste in excel. Since change I can't do this any more. Help!

Whenever I try to access a xfinity.com site from my home network on any device and any browser I get: Access Denied You don't have permission to access "http://www.xfinity.com/" on this server. Reference #18.cf034017.1633720197.a37f4e But if I use a VPN it works. I wouldn't care except I want

have tried on and off several hours. When I try to access email, it says it is loading, but times out. Says retry or reload. Then times out again and again. All other functions fine. Restarted my modem, ran trouble shooting. All OK no outages.  

Having a fence installed. Need to know where the underground cable is to avoid damaging it. How do I get this information?

I have a non X1 cable box and when I use the menu for viewing shows on stations, a bright yellow hue is shown. It is so blaring, I need sunglasses to look at it.  It used to be a pale yellow, but with some update, it changed.  Can I tone it down or does a tech have to do it.  Than

I applied THROUGH THE XFINITY WEBSITE and yet despite having EBB tell me I am approved (received email on October 8th) Xfinity is giving me no help in discerning whether or not they acknowledge this. Live chat says they can't do live chat about this, and that I can't use social media regarding EBB,