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X1 Intermittent Sound Cut Out Skipping Audio Issue

Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tri

Question

 • X1

10.6K

8

Accepted Solution

Closed

Account is showing inactive

I just upgraded my service and modem and called to get my new modem registered. My account was reset and told to check in 24 hours. Now my account say

Question

 • Sign-In and Account Management

14

2

0

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Gateway

Were is my gateway so I can assign it

Question

 • Your Home Network

33

2

0

Accepted Solution

Closed

"This email address is already associated with an Xfinity account"

I'm trying to add an email address to my account. I keep getting the subj error message. I've never used this email before. I tried several versions,

Question

 • Email

17

1

0

Accepted Solution

Closed

Help Me Not Switch to ATT

I hate when my contract runs out. I was with ATT for years and they forced me to switch to xFinity because they would not deal with me on price. 

Question

 • Billing

12

1

0

Accepted Solution

X15 remote input not working

I have an X15 remote and am trying to get it fully paired with my Hisense TV. I followed the onscreen instructions for remote pairing, and am able to

Question

 • X1

14

1

0

Accepted Solution

Cannot begin new service with Xfinity (as an ex-customer)

I ended my internet service with xfinity three months ago after moving out of an apartment (I'm a student), and I'm moving into a new apartment soon.

Question

 • Sign-In and Account Management

35

2

0

Accepted Solution

Xfinity stream not working on Chromebooks?

In the past week, the streaming website will not work on my Chromebook. It still works on my Windows computer using Chrome, just not my Chromebook (Go

Question

 • Xfinity Stream Website

1.5K

12

0

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comcast is a {edited}! "No DVR Service?"

Just picked up a new DVR box from Comcast Service Center. My remote does not have a DVR option, and when using another remote, the error on my TV says

Question

 • X1

26

3

0

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Has anyone been able to apply with Xfinity for the EBB?

I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to

Question

 • Billing

1.9K

46

Accepted Solution

Closed

Escalated

Intermittent connection issues

Over the last 2.5 weeks I have been experiencing connection issues about 5 to 15 times a day ranging from 1 to 5 minutes down time every time. Kinda

Question

 • Your Home Network

81

6

Accepted Solution

Intermittent Video Issues Affecting Some Customers

A firmware update was recently deployed to TV Boxes that may be causing picture issues for some customersThe update includes a feature that defaults T

Question

 • X1

41.2K

88

Accepted Solution

Repeated daily internet outages; some resolve spontaneously some require modem restart

A bit desperate as I am teaching remotely for an institute next week. Will try to provide all relevant information: Outages affect wired and wireles

Question

 • Your Home Network

56

1

0

Accepted Solution

Closed

Need to cancel EBBP benefit to transfer to another company. How to disenroll from EBB credit towards my Xfinity bill?

I had signed up for the Emergency Broadband Benefit Program and applied the benefit towards my Xfinity bill. Now, I would like to transfer my benefit

Question

 • Billing

19

2

0

Accepted Solution

Customize home screen/create personal shortcut menu

I do not find the Xfinity Flex to be very user-friendly.  I am looking for a way to have the home screen simply show the apps or shows I want to have

Question

 • Flex

2.5K

6

Accepted Solution

Closed

Enabling two factor authentication hassle

I want to enable 2FA on my account for the obvious reason that my primary Xfinity email acct. is tied to various other important accounts.  Gain contr

Question

 • Sign-In and Account Management

1.7K

4

0

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Xfinity Stream Beta app on LG OLED stopped working

I have been using the Xfinity Stream Beta on two LG OLED smart TV's,  for several months. it stopped working yesterday. I've tried several fixes, unin

Question

 • Xfinity Stream App

8.3K

63

Accepted Solution

Closed

Criterion Channel

Criterion Channel I have signed up for the Criterion Channel, but cannot figure out how to get it on Xfinity. Is it possible?

Question

 • Channels and Programming

3.9K

9

Accepted Solution

Closed

1gig to 1.2gig and xb7 same speed

So my plan was upgraded for free to 1.2gig from 1gig service. I also recieved the XB7.  Just for xfinities sake i tested on comcasts speed test.

Question

 • Your Home Network

88

3

0

Accepted Solution

Official Solution

Cast to Flex

How can we cast from a mobile device to Flex? I even have Xfinity as a mobile provider but can’t figure out how to cast what’s on my IPhone to my Sams

Question

 • Flex

3.2K

2

0

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