As of June 2025 my court tv channel is gone. The Xfinity guide displays it as court tv but when you go to it, it’s broadcasting some old TV shows from the ION channel. One of the best channels to watch live court coverage now gone. May be time to pull the plug.

Please activate direct messaging for my account.

OK. Yea I have the Choice TV (Basic Channel) plan. First they removed The Weather Channel. Now this. "TV Update: Effective June 25, 2025, WFLD-Fox Weather will no longer be available with Xfinity. Fox Weather HD is available on channel 1108 with an X1 Box and Digital Starter, Popular TV, or the Spor

The Xfinity Cable line from the utility pole to my house needs repair. This is the responsibility of the ISP. Before I sign up for service I would like this line repaired. How can I get a technician out here to fix their cable?

My Internet service was out for 2.5 weeks last month and is out again as of yesterday evening. No service outage shows up. I’ve tried all basic checks. Nothing else I can do on my end and need a tech. Please help

My mother is disabled. We have been loyal Xfinity customers for several years and have appreciated the discounts previously available through the Affordable Connectivity Program (ACP), which allowed us to maintain our service at a reasonable rate. As you know, the ACP benefit ended last year. At tha

I have a medical condition that requires an app alarm to alert me when I need to treat my condition. The app and sensor are functioning without any issues. However, the internet connection drops ALL THE TIME, causing the app alarm to activate. This is very frustrating because I am not sure if the al

Xfinity is upgrading my service and with it Ill receive a new gateway. Will this new gateway arrive pre-configured with the settings my current gateway has? The rep seemed to think all I would have to do is dc the old gateway and plug in the new one. Is this a truly plug and play scenario?

Can I access peacock premium through YouTube tv?

Live TV Guide says CHIPS will be showing on channel 256 buts it’s CSI instead. This has been happening many times per week for months.

Contractors cut my internet line and now there is no appointments until Saturday. I tried to get on waitlist with no luck. I need this escalated since I work from home. This wasn't my fault and AT&T States that I need to call Xfinity to fix. I believe this should be a priority. Please help if you ca

A dishonest xfinity rep changed my plan to save me 14/mo (even though i wasn’t asking for it) during a modem troubleshooting call. It turns out the x1 plan i had was a legacy plan, and lost a bumch of channels. I had to pay more to get the same stuff i had a day before. Happen to anyone else

So, Xfinity has a Global Travel Package for $10 a day, but they specify it will not work on a cruise ship or airplane. They indicate you can use Xfinity onboard but I cannot find the rate for this anywhere. I've yet to be able to reach a live agent, just endless loops on the automated system. Tried

DVR is broken... is on an endless rebooting loop but never reboots. It is broken and needs to be replaced. Can I bring it to a retail store? I haven't had any luck using the automated system to get the right kind of help and followed instructions to schedule a technician and there my text message si

Why did xfinity intentionally kill browser-based streaming just because it's running on an old computer and operating system? The whole point of browser-based SAAS is that the operating system doesn't matter. I don't want to tie down my main PC with one monitor watching streaming, so I set up an old

Hello, We recently switched from equipment we owned to a newer xfinity gateway. I keep receiving texts to return the old equipment but it was ours and I have nothing to return. How do I get these messages to stop?? Please help.

On May 28 we had a temporary line put in. They said 10 - 14 days. Can you see what the hold up is please?

Near as I can tell I have the proper plan, certified modem, and live in a next Gen network location. However my upload is still only 40Mbps which is the same as my last modem. It's a far cry from the advertised 150Mbps upload. What am I doing wrong?

I had mt phone and service erased and it was there fault and been told over and over it's fixed and it doesn't happen this is unacceptable I have been lied to harrased and ran around for hrs and hrs about refund

I'm at a complete loss as to how to proceed. I have dealt with an agent on the phone and two agents in chat. I have experienced blatant lies, reduced service, and increased price! This post is my last attempt before filing a claim and switching to FiOS. Last month I had the plan Ive had for years -