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Xfinity Stream app missing channels

The xfinity steam app is missing channels. This on both my iPhone and on the Firestick app.

Question

 • Xfinity Stream App

38

4

Accepted Solution

Why is Xfinity hiding past outages

I did not receive any text or email about the outage from yesterday 5/17/2022 in my area which caused me to miss a whole day of work and now my job is trying give me an occurrence point for being absent because I have no proof that there was an outage. I called Customer Service several times and the

Question

 • Customer Service

42

3

0

Accepted Solution

secure connection failed

I have been getting "secure connection failed" on several websites since switching to the Xfinity modem -- the connection that I am connecting to is NOT the problem. For example - I tried connecting to amazon.com and got this error - their certificate is fine. If I refresh the page a couple times th

Question

 • Your Home Network

25

1

0

Accepted Solution

New box got not new

Has anyone went and got a new box from one of the stores and it’s all beat to hell and looks used cause it happened to me today and super upset about it

Question

 • Your Home Network

66

3

0

Accepted Solution

Closed

Emails blocked by serve for my Outlook computer software

I am receiving messages when trying to send/receive emails for my two comcast.net email accounts using MS Outlook 365 on my desktop computer. Emails from other server companies are coming through fine. What do I do to get Comcast to stop blocking my emails to my Outlook. YES, the emails are working

Question

 • Email and Web Browsing

45

2

0

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Automatic Payments

I am signed up for the automatic payments. If I make a payment before my withdrawal date, will my next scheduled payment still be pulled from my account?

Question

 • Billing

17

1

0

Accepted Solution

xFi Unknown Device

Hi Everyone My Win10Home WiFi laptop is set to a dynamic ip address and also it's set to rotate its mac address for security. So, I always get a warning from xFi that an unknown device just connected to your network. I'll login as Admin to 10.0.0.1 and try to add it to my approved list but it's p

Question

 • Your Home Network

55

3

0

Accepted Solution

Calls dropped after 30 mins.

Seen a lot of old chatter about this but none recently. My elderly folks have Xfinity full-boat services but every phone call drops after 30 mins and it has made calls with doctors offices etc. unreliable and frustrating. This is nearly brand new service with brand new equipment. What is the solutio

Question

 • Home Phone Service & Equipment

138

3

Accepted Solution

Not receiving emails

I have not received emails since 9:48am. I am able to send emails to others and they receive the email but I am not receiving any emails.  I checked the spam folder and my emails are not there.  I have placed an order this morning and tried a password reset for another website.  I am

Question

 • Email and Web Browsing

270

11

Accepted Solution

Are PODS out of stock?

Temporarily unavailable The product you’re interested in isn’t available for purchase at this time. Get updates about Xfinity Home, Xfinity Cameras, and 24/7 Video Recording. getting this all day!

Question

 • Customer Service

28

3

0

Accepted Solution

Error Mail server denies access.

Just created a new user and this is the error I get trying to activate email for this user.

Question

 • Email and Web Browsing

54

3

0

Accepted Solution

an XG1v4 TV box to view 4K on my new 4K TV? I currently have an XG1-A Xfinity DVR

May I please order XG1v4 TV box to view 4K on my new 4K TV? I currently have an XG1-A Xfinity DVR to return.

Question

 • Customer Service

24

2

0

Accepted Solution

Paramount Plus Login Help

I’ve subscribed to Paramount+ but cannot login to my account on my TV. I can access the account but I’m asked to “try it free” or sign in. When trying to sign in, I’m offered two options. “On my TV” or “On the Web”. When I try using my TV, and I press Sign In after entering my information, the littl

Question

 • Xfinity App

1.1K

6

Accepted Solution

I need to cancel a payment

I some how sent two payments and I need to cancel the extra payment

Question

 • Billing

24

2

0

Accepted Solution

Outlook smtp error when trying to send emails

As of today, I have started receiving the following error message when attempting to send any outbound emails. I am able to still receive them in outlook, but anything that tries to send results in the follow error. This is not my IP address and does not even appear to be blacklisted... so just tryi

Question

 • Email and Web Browsing

115

5

0

Accepted Solution

Semi-Frequent MDD message timeout - which leads to high packet loss events / disconnects

I am experiencing MDD timeouts in my modem/router event log and the power levels are too low and out of spec; having a similar problem as this: https://forums.xfinity.com/conversations/your-home-network/semifrequent-mdd-message-timeout-which-leads-to-high-packet-loss-events-disconnects/6112ea536e891

Question

 • Your Home Network

41

2

0

Accepted Solution

Xfi Complete Equipment Upgrade

Hello. I have xfi complete and have had services for over 3 years but i can not find the equipment upgrade within the app. I search on the xfinity site and pushes me to the app for the upgrade. Where is it?

Question

 • Customer Service

24

2

0

Accepted Solution

Rewards no longer displaying for me on website or app

For at least the last several weeks when I go to https://customer.xfinity.com/rewards (after logging in) or using the xfinity account app, nothing is displayed for the rewards section. The page ha the typical heading menus but when it first loads there are 3 dots and below that the 'box' that says '

Question

 • Customer Service

185

8

0

Accepted Solution

Daily disconnects

I have a Netgear C6250 modem / router. I am experiencing almost daily disconnects. Comcast support did initially say they saw it but when the tech got here, he said everything is good. He checked all the external cabling / connections and replaced the main cable outlet where the modem is connected t

Question

 • Your Home Network

112

5

0

Accepted Solution

Outage credit

Storm outage caused service interrupted oct 27th - oct 31st. Power was restored Friday oct 29th but cable was still out.  No credits for outages?

Question

 • Customer Service

76

2

0

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