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Adding Unlimited Data

I've seen several posts on this website regarding people not being able to add unlimited data to their internet plans as the page consistently says it's temporarily unavailable. In each of these post an employee says something to the effect of it's shouldn't be that way, we're escalating it to the a

Question

 • Customer Service

14

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0

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Closed

router firmware

Does xfinity automatically push out firmware updates for its routers (in this case Arris TG1682G)? If not, how can I update the router firmware? If so, how can I determine whether the router has the most current (i.e., most secure) firmware? The router interface has a software tab but does not in

Question

 • Your Home Network

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Roku won't connect to internet

Suddenly, my roku disconnected from my wi-fi the other day, and I can't reconnect. I even bought a replacement roku and it won't connect either. I read some stuff online about changing my settings via the Admin Tool, but I can't seem to log in. I don't know what my user name/password are (they are n

Question

 • Customer Service

255

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Hmm, the page didn't load correctly

Hey there, every time I login in the xfinity website, I cannot access my account. The page (https://customer.xfinity.com/?beta=1) shows only Hmm, the page didn't load correctly Refresh page However after click reference page, the page doesn't show any changes. I thought this is because I didn't

Question

 • Sign-In and Account Management

5.9K

43

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Chatted to several people to fix missing gift card, always promised my rewards visa card would be sent to new address. Hasn't shown up.

Hello, I don't know where else to go. I have contacted several people here (chats, emails, calls) and each person I have spoken to has assured me that they would fix this. I have the chat log from the most recent time. We moved and in the process we signed up as a new plan and was offered a gift

Question

 • Customer Service

79

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Not Getting SEC+ on TV but can watch on IPAD or Smartphone

When selecting SEC+ with the X1 remote or via the ESPN TV App, I get a message that SEC+ is not in my package. I can watch on my ipad or smartphone therefore it is in my package as it has been for several years.  I don't believe anyone from Comcast is monitoring this forum or this issue would

Question

 • Xfinity Stream Website

22

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"This channel is temporarily unavailable" message

Hi, I've been having a problem where I get a message that reads "This channel is temporarily unavailable" when I try to watch several channels. I've tried rebooting my cable boxes and have done a system refresh, but the problem persists. How can I get this resolved?Thanks

Question

 • Channels and Programming

2.2K

13

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Bluetooth speaker reward

I got the card and offer for a free Bluetooth speaker but when I peruse the rewards, the offer is not there. I am a diamond member and followed the directions. What am I missing?

Question

 • Customer Service

1.2K

24

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Unpairing then RE-Pairing XR-11 with X1 Box

Sort of a part 2 of my other recent post about X1 Remotes... In experimenting with my Harmony 665 Universal Remote, I dug up my old AR Xsight learning remote and I'd like to "teach" it commands from my Xfinity XR-11. However, since it is paired with my Pace X1 DVR (PX022) it does not emit IR, it's n

Question

 • X1

8

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Where's my Visa gift card? Incentive not showing up in tracker

I bought two iPhones in October to replace Google Pixels on existing XM lines. The promo was for a $300 Visa gift card (for each) to be mailed 4-6 weeks after activation. The full price of the phones would be added to my monthly bill over 24 months. To date, I have not received the gift cards and n

Question

 • Xfinity Mobile

200

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Exceeded the Number of Attempts to Add a New Payment Instrument

I got this error when trying to setup my new automatic payment method. I have been waiting for more than 72 hours but the error is still there. Also, I have tried to set up payment method with my bank checking account and my credit/debit cards in Xfinity website, My Account App and a phone call but

Question

 • Billing

134

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Cloud DVR issues

I've been using Xfinity for about 6 months now after moving to a new home. I have the X1 system with the Cloud DVR. At my previous home I had AT&T U-verse with a non-cloud DVR. I've noticed a few issues with the Cloud DVR, and I'm wondering how common these are and if there are fixes for any of

Question

 • X1

44

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Automatic Payments and Paperless Discount

My recent bill showed that my Automatic Payments and Paperless Discount has been discontinued. I am still signed up for both Automatic Payments and Paperless Discount. Is there a time limitation for receiving that discount? Or do I need to re-apply regularly for this discount?

Question

 • Billing

26

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Accepted Solution

Unlimited Data "Temporarily" Unavailable

I own my own equipment and I am trying to add Unlimited Data to my services, however when I try I get an message saying this is "Temporarily Unavailable". Best regards, Micah

Question

 • Customer Service

4

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New X1 DVR had shows recorded and scheduled from before it was activated??

Just picked up a X1 DVR and hooked it up on 1/3/22 replacing a non X1 non cloud hard drive DVR that had only 1 recorded show remaining. A local news report from Jan 2021. After setting up new X1 DVR and adding a few series to record I noticed many shows already scheduled to record, some on channels

Question

 • X1

114

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Slow speeds - Motorola Model MB7420

Hi, Comcast, For the past few months I have experienced slow speeds and frequent signal drops. I used a cable modem and separate wireless router. I have had the same tech for 10yrs without issue, though recently replaced both the cable modem and router to see if I could fix the internet speed is

Question

 • Your Home Network

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Expired Gift cards

I feel like a fool. I received 2 gift cards for buying Samsung Galaxy phones, but did not realize they had an expiration date.  I never used them.  Is there anything that can be done? 

Question

 • Customer Service

7

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Can't sign into account

I recently started an account, but cannot sign into either Xfinity or my account app, not the website. I have received no error messages from any of them. When I try to log into the Xfinity app, it takes me to the browser, and then I try and log in but it brings me directly back to the initial sign

Question

 • Sign-In and Account Management

679

5

Accepted Solution

Slow motion

⁹Used to have the ability to watch programming in a "slow motion" formatNo longer worksWish you would return that function, or even better - a frame by frame button on the remote (Direct TV has this functionality ) This is a Very helpful feature regarding sporting events (and other things) Not ha

Question

 • X1

19

1

Accepted Solution

Unexplained data use

My wireless router (ASUS) has a Traffic Analyzer which shows real time and historic data usage by device and by APP. It's very impressive.   Seeing my data increase lately prompted me to try to understand this.   I isolated one device, an HDTV in a living room.  With all

Question

 • Xfinity My Account App

25

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