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Comcast You Have The Worst App and Website I Have Ever Used
Even as I was coming to make this post I had to refresh the page multiple times before I was able to click on the "xfinity app" for the topic I wanted to post about. Seriously, I have never seen such poor performance, broken code, and so much stuff that doesn't work from any ISP let alone company be
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Xfinity App
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Surfboard S34 Modem Interfering with X1 Service
I recently upgraded my cable modem to the Surfboard S34. Now the picture from the X1 stb drops and pixelates frequently. If I power down the modem the X1 works fine. I don't notice any issues with the internet or streaming video over internet. Is the X1 service not compatible with the S34? Do I need
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X1
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Closed
How to cancel an appointment?
I have an appointment with a technician that is no longer necessary. However, your online and (very limited) customer support "chat" only allow you to reschedule, not to cancel. How can I cancel my appointment to help your technician not make a wasted trip by showing up and being turned away...?
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Customer Service
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Closed
Xfinity Streamserver with a Cable Box
I have a dumb TV and rely on the Comcast cable box to connect to various apps. If I get the Xfinity Streamserver (Netflix, Apple TV, Peacock) will I be able to access those channels thru the cable box? I also use Linux on my PCs so I don't think any of the streaming sticks will work either.
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Non-X1 Service
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Does this mean I am getting another Xfinity Gateway modem/router?
All I wanted was the Wifi Extender, not another starter kit. I received this email from Xfinity "You’re eligible for a WiFi Extender at no extra cost " I placed the order, and now I see that I am getting these 2 items WiFi Extender $0 Getting Started Kit Delivery $0 The kit is what I'm worried about
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Customer Service
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Closed
Why was Catchy Comedy and H&I removed?
I have Choice package which includes local channels. However local channels are missing - message on the screen - "No Longer Available". (Catchy Comedy and H&I) worked on Tuesday and gone on Wednesday. Reviewed the Programming Changes site -- I see changes for June and August. June: FanDuel Sports S
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Channels and Programming
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Language change on many channels
Suddenly, I have many channels playing in Spanish, when they used to be in English.
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X1
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Closed
Activate new gateway without Xfinity app
Hello, I'm a new customer and I need to activate my modem. However, I can't download the Xfinity app because it's not compatible with my phone's OS, and apparently my phone is too old to update its OS. I've read in other responses that an agent can activate it for me over the phone. I tried calling
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Customer Service
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5 year price lock
So when I initially signed on to Xfinity the five year price lock wasn't an option and I didn't know if I was going to be living in my apartment for another year while I am and I noticed that Xfinity has this new thing where people get to lock their price for 5 years I would like that option too but
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Billing
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Billing Question
Hello. I changed my tv and internet plan on the 24th of last month from 600 Mbps to 400 Mbps for internet and eliminated cable bringing down monthly cost to $65.00, but this morning I received a notification that automatic payment of $121.32 was processed, which was the total for my previous plan. I
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Billing
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Court TV gone?
As of June 2025 my court tv channel is gone. The Xfinity guide displays it as court tv but when you go to it, it’s broadcasting some old TV shows from the ION channel. One of the best channels to watch live court coverage now gone. May be time to pull the plug.
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Channels and Programming
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Closed
direct messaging
Please activate direct messaging for my account.
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Your Home Network
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Fox Weather being removed
OK. Yea I have the Choice TV (Basic Channel) plan. First they removed The Weather Channel. Now this. "TV Update: Effective June 25, 2025, WFLD-Fox Weather will no longer be available with Xfinity. Fox Weather HD is available on channel 1108 with an X1 Box and Digital Starter, Popular TV, or the Spor
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Channels and Programming
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Internet service out again for second month in row
My Internet service was out for 2.5 weeks last month and is out again as of yesterday evening. No service outage shows up. I’ve tried all basic checks. Nothing else I can do on my end and need a tech. Please help
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Customer Service
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ACP-Eligible Customer Discount
My mother is disabled. We have been loyal Xfinity customers for several years and have appreciated the discounts previously available through the Affordable Connectivity Program (ACP), which allowed us to maintain our service at a reasonable rate. As you know, the ACP benefit ended last year. At tha
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Customer Service
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Medical Condition Necessary App on phone CONSTANT CONNECTION DROP
I have a medical condition that requires an app alarm to alert me when I need to treat my condition. The app and sensor are functioning without any issues. However, the internet connection drops ALL THE TIME, causing the app alarm to activate. This is very frustrating because I am not sure if the al
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Customer Service
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Closed
Replacement/upgraded gateway
Xfinity is upgrading my service and with it Ill receive a new gateway. Will this new gateway arrive pre-configured with the settings my current gateway has? The rep seemed to think all I would have to do is dc the old gateway and plug in the new one. Is this a truly plug and play scenario?
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Your Home Network
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Peacock premium through YouTube tv
Can I access peacock premium through YouTube tv?
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Flex
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Live TV Guide is wrong
Live TV Guide says CHIPS will be showing on channel 256 buts it’s CSI instead. This has been happening many times per week for months.
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Channels and Programming