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4 Days and NO DIAL TONE!!! And poor response from XFINITY

I have been without a dial tone since May 27th and have been a loyal customer of Comcast / Xfinity since the mid 80"s. Internet is working fine! No error on the phone regarding "check your line", etc. This is purely a connectivity problem!! 1. Every time I contact Xfinity, the person goes through

Question

 • Customer Service

53

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Move underground lines

Need underground line moved

Question

 • Customer Service

21

2

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Bill Went Up without Notification

There was a recent change in my bill and I wasn't notified of this change. When I asked for a partial refund, they gave me a partial credit instead. When I asked for it to be converted the finance department stated that it could not be converted to a refund. This in hindisight placed me in an uncomf

Question

 • Billing

13

1

Accepted Solution

Caller ID Issue

About three or four weeks ago my caller id for my home phone started acting up, all our incoming calls come show up as anonymous now. Tried doing some troubleshooting and got in touch with customer support on the phone, but haven’t heard anything back since then. The issue is still occurring and was

Question

 • Home Phone Features

31

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SB6183 to Netgear CM1000 for speed upgrade

I currently on a 400Mbps tier with a SB6183 modem. I want to upgrade to a 900Mbps and switch the modem to a Netgear CM1000 that I have. Do I need to do anything or just simply sign up for a new plan, then swap out the old modem with the new one?

Question

 • Your Home Network

29

3

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cancel service

I would like to cancel my account at this time. I am not using the internet or cable service going forward

Question

 • Customer Service

36

2

Accepted Solution

Dolby Atmos on Streaming Apps (Netflix, Disney+)

I am only receiving 5.1 audio (No Dolby Atmos) on the streaming apps. I am receiving 4K & Dolby Atmos for the Olympics so I know it is not an issue with my Samsung TV, Denon receiver or XG1V4A cable box.  Sound is set to Expert Audio.  Does Comcast/Xfinity support Dolby Atmos in these

Question

 • X1

770

6

0

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Is there a list of compatible phone models?

I recently joined xfinity mobile and found out my phone isn't compatible with the network even though the compatibility checker said it would be. Is there a list of compatible phones somewhere that I can use to verify what phone that I get to replace it will be compatible? I am thinking about gettin

Question

 • Xfinity Mobile

27

3

0

Accepted Solution

Closed

Internet cutting out to modem

I keep getting my internet cutting out. It seems to be my modem that is dropping the connecting. I logged into my modem and see these events happening during the issue window. I have an arris sb8200 that is about 2 years old. Is this a problem with my modem or the signal? 6/28/2

Question

 • Your Home Network

27

1

0

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1 Ethernet Port stopped working on my xFi gateway modem June 23, 2022

Today our 2 ethernet ports on our xFi gateway quit working. One of them started working again but the other one isn't.  We have restarted the gateway and the port worked for 15 minutes then shut off.  At a loss!

Question

 • Your Home Network

41

3

0

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Home Security lost communication with touchscreen power adaptor

The touchscreen with our Home security beeps and states on the screen " We've lost communication with you Touchscreen Power Adaptor". It is plugged into working electrical box and I have rebooted it. The issue may have started after the power adaptor was upgraded.

Question

 • Devices and Equipment

86

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Accepted Solution

Why won’t my router recognize my Solaredge inverter through an Ethernet connection?

I have run a cat5 Ethernet cable between my Xfinity router and my Solaredge inverter and opened my port #1 forwarding. There is no indication of communication between the two. Is there a way to enter the MAC address of the inverter into the device list?

Question

 • Your Home Network

24

2

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Accepted Solution

I need a cable buried in my yard

I have an exposed cable in my yard that should be buried to avoid a yard service accident and tripping hazard. Please provide assistance in this effort. Thanks!

Question

 • Customer Service

47

2

0

Accepted Solution

Intermittent Internet access problems

Ever getting Xfinity cable internet at my new house, I've had this problem. Every day, my internet connection drops for a few minutes. This happens multiple times per day. I work from home and it is such a problem that I signed up with a second ISP, using DSL for my work connection, since I ca

Question

 • Your Home Network

141

8

0

Accepted Solution

Can't send emails, even to known addresses

I am sending emails to friends, but no one is getting my emails, even though they were receiving them previously. I am not receiving any kick-back or error messages from Xfinity. The emails are simply not being delivered. The problem began sometime in the last two weeks (since June 12th). At the sam

Question

 • Email

31

2

0

Accepted Solution

I did a self move and had TV and Internet, working but the phone service would not come up. I called for support and no one could get it to

I did a self move and had TV and Internet, working but the phone service would not come up. I called for support and no one could get the phone service to work and they said that they would need to send out a tech. I am now being charged $100. I don't think that if fair at all. I called customer ser

Question

 • Home Phone Service & Equipment

29

1

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Accepted Solution

Deprovision devices

I need to have my streaming devices deprovisioned. I’ve already changed my username and my password. I’ve tried multiple times by phone and chat. No one seems to have any idea what I’m talking about and aren’t able to help. I see where others on this forum have gotten assistance with this. Please he

Question

 • Xfinity Stream App

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Accepted Solution

Xfinity beta streaming app freezes frequently

The Xfinity beta streaming app freezes frequently. The app is installed on a Fire TV stick 4k Max which is connected to a Samsung TV using an ethernet connection.  I had a previous generation Fire Stick with the same problems. I have researched and tried everything including uninstalling an

Question

 • Xfinity Stream Website

720

7

Accepted Solution

cancel XFI complete plan and use my own modem

My current plan expiry date is July 13, 2023 and it has included xFI complete plan that set to expire on July 03,2022. I think after July 3, I need to pay additional $25 on top of current plan till July 13,2023. Before subscribed to the current plan I was using my own modem and wifi router. At th

Question

 • Customer Service

16

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0

Accepted Solution

Seasonal hold of cabletvonly

Hello I have triple play plan and wanted put CableTV on seasonal (vacation) hold but not my internet service I would like to access my home devices while away so keep the internet service at full regular speed and not at seasonal speed of 3 Mbps. is this possible? If yes, how can achieve this? Th

Question

 • Customer Service

8

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