We got a call from Xfinity supposedly from the following number [Edited: "Personal Information"] from Alma Arkansas. They wanted me to go to my router because they indicated there was a server issue for an upgrade that they were trying to do. I shut them down and told them I would go to my local Com

Hello!I know that the deployment of DOCSIS 3.1 is slowly starting to roll out with multi-gig and DOCSIS 4.0 is on the horizon. However, I'm interested in the Giagbit Pro service if it is still avalalible. Can someone point me to where I can talk/email regarding it's avalability in Seattle, WA?

I work remotely and will need internet as soon as my new home construction is completed. How can I get that started?  My address is registered with USPS.  Thank you.

Message viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1.  I have a non-X1 cable box with a monthly package add on:  Digital Preferred including On Demand programing.  If I don't upgrade to X1 does this mean I can't see some of m

I've recently moved into a house that I'm renting and we have Xfinity home internet. I went to take a look at my electrical service panel one day to flip a breaker for working on the thermostat, and i found the ground wire for the Xfinity sub panel is attached to the front face of the main service p

Hi, I would like to remove my TV service and keep my internet plan. When I try to customize my plan on the website or app and click edit on TV service to remove it, I get the message "Unable to remove this service. It may be part of a package deal, or you may be under a term agreement for a specific

Hello, I would like to lower my bill or find another plan with similar speeds for a decent price. Tank you

Read an article in streamable.com that *some* XF customers will be able to keep Peacock free of charge for another 2 years, but can't for the life of me figure out if my plan is one of those and of course, it seems you can no longer chat with a real Xfinity rep. Anybody know how I can find out? (I h

My old X1 box allowed me way more than 150 hours of recording if I recorded in SD. It appears the new box restricts you to 150 hours regardless of available disk space. My current recordings use about 250 GB yet the recording space shows 98% full. Is there any way I can use all 500GB and not be rest

Need to return a now replaced gateway via UPS, but when I go through the returns sequence to print a UPS label, I get a message saying that 'Your equipment details are unavailable at this time' but of course, my equipment details are clearly known in my account.

I've recently set up xFi Gateway (XB6). I've plugged a coaxial cable into it and it technically "works", but there's almost zero wifi range. My phone has to be touching the router to even get a signal. The moment I walk just a few feet away, the signal drops completely. There are no electronics turn

Is it possible to record & watch with Xfinity Now on the Xfinity stream app on my ROKU? I am not seeing the option to record on the app, but I have with on the web portal.  Thank you for your time.

I was told that I needed a new TV box, which I went ahead and ordered on 5/23/23. I have the order number and it said that the TV box would arrive 5/26-5/28.  As of 6/8/23, I have received no equipment nor any emails stating the shipment of equipment and tracking number.  I checked the "D

PI recently moved to a new house, I transferred my internet service. Second month I noticed my bill increased. Called customer service and said it was my automatic payment which was already setup. Another month and my bill is still increased.

And this creates a problem because it is where I have the Xfinity App downloaded. And the Wifi won't let me connect to unpause it.  So I am not sure how I am supposed to try and unpause it from a Windows device (which I am typing this on). Any help would be appreciated.

I spent about 2 hours on the phone with Comcast today and was told with my scenario I'm out of luck, which is odd because everything was fine up until about September 2022 when the double billing started. I do *NOT* have an X1 box, I have a TiVo with Cablecard.  My Comcast package includes

Just trying to determine if the subject wifi router is compatible to use with Comcast/Xfinity service? I understand most newer electronics do not have compatibility issues like they once did but just want to make sure before purchasing. Also, pls, no comcast reps asking me to call so I can be sold o

Service was started last week, the speeds have never gone over 300Mbps, but the plan we pay for is 1000Mbps. I am using a Comcast provided modem/router and am hardwired with Cat6. I have confirmed the computer and all cables can do gigabit speeds. I had an appointment scheduled for a technician to c

I was wondering if Gigabit X10 is available at my house. When I look at plans, it does not come up as an option; however online it appears that I may have to ask someone directly at Comcast since they need to determine the distance from the nearest fiber splice point. Can someone assist? Thanks,

Over a day ago I contacted live support to help me upgrade my xfinity package, migrating off a grandfathered package with 150 MBps internet to one with 800 MBps internet + a different TV package. However, it's been over 24hrs and I still don't have access to the new tv channels nor is my internet sp