Hello Xfinity Staff and Community, I recently swapped from Visible (my carrier) and Verizon FIOS (internet) to Xfinity Comcast for a great rate... or so I thought. I was told and priced out 1.3 Gigabit Internet, Storm Ready Wifi, 4 Lines with Xfinity Mobile. The price was 98 dollars and some change.

How do I replace an XG2v2 cable box with XG1v4 box

Getting phone calls from [Edited: "Invalid Phone Number"] in Sacramento,California. Left a message today saying last day to get 50% of my cable bill and claim to be from Xfinity. Third time they called this week. Is this a real offer or Spam?

i am unable to check my email. i click on the link and it just keeps taking me in a loop

I would like to know what my monthly bill will be if I remove my TV service and return the TV set-top box. I would like to keep my Xfinity Internet service and the VoIP phone service that I currently have. Thanks.

The xfinity plan my roommates and I currently use is $50/month for two full years. As part of the plan, there are no early termination fees, and we were also supposed to received $300 back. We have not received the $300 back yet and it's been several months already. What should we do about this? We

I recently upgraded my modem for a faster speed. I was sent a new Coax cable along with the new modem. I want to continue to use my current coax cable, but it does not fit my new modem. It's too loose and I noticed, the conductor (cooper piece) is slimer then the new one that came with the modem. I

Hello, I've had xfinity for over 5 years at my current place and it's been uneventful until about a week or two ago when I noticed that on SSH connections, my cursor would freeze up for ~2-3 seconds at a time and then continue. This makes interactive remote work very difficult. I've narrowed the pro

The discount with using autopay and checking account was never received, please help me to fix that, thanks!

I had a message chain going on with your team that started early in 2025. It started out as an issue with pixelation, and progressed to a tech dispatch and is still pending completion of burying of the exterior cable. Your team said it would help me monitor this situation until it was resolved so I

On April 10, 2025, I paid my past due amount on my internet. A few days later, I went to the store and they were saying my payment got sent back to me, but it never showed back up on my PayPal balance. I recently close my account due to what happened, but I still need my money. The total amount take

Some of my email filter rules are not working. I have set up several per emails which seem to be the AD emails, "subject", "sender", "contains" etc., and the action is "send to trash". Not only are the rules not working but now I am getting a ton more emails from the same senders. I am also doing th

When should the enhanced speeds from the mid-split upgrade be available at my address? I had downtime for network upgrades about 2 weeks ago and the plans at https://www.xfinity.com/broadband-labels show upgraded speeds (>100Mbps) but I don't see the increased speeds when directly connected to my mo

I connected my Motorola MT8733 with the Xfinity app. Internet is fine but has no dial tone, the Voice is not working. Motorola Customer Service is great with a 2 minute wait. They said the Voice will not be activated by the Xfinity app, that I have to have a real person activate it because the MT873

We just moved in, but the orange cable has been in the yard since before we bought the house. It seems like a drop that was forgotten about. Can we have someone come bury it?

I Signed up for the top tier internet plan online to get a 200$ Amazon coupon. Self install. After 2 weeks of slow internet order a technician to come out. I leave work 5 hours early only for him to no show. I found out today that I'm not entitled to the 200$ Amazon coupon because the lady at the st

Hello, I have a couple promotional discounts on my Internet service expiring in June. I was curious what was the least painful way to see about extending those promotions without a service interruption? Thanks for any advice! [Edited: "Personal Information"]

I need a daily usage report to better understand why my internet usage was so unusually high this month. It would also be great if there was a way to see which devices drew how much data. None of the answers in the form seem to work for me. What should I do?

I received a call from someone that said they were xfinity about a price increase and offered a deal for 24 of less payments. I was instructed to get a target store credit or gift card to make payments. While talking I received an email from xfinity thanking for a$55 payment from a bank account not

I'm trying to look into storm ready and when I click to add I only get a page stating I already have Xfi complete. I know I have it, but I can't get around that page. Same thing when trying to look at my devices on my gateway. States to add, I click on it and a page pops up stating I already have th