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What would make my internet cut out every day around the same time?

Hello,Every day like clockwork my internet cuts out around 9:00 – 9:30AM and often again around Noon. Sometimes the modem reboots after a minute and we're back in business, other times I manually unplug it from the wall. Afternoons and evenings are generally fine, with the occasional hiccup in the e

Question

 • Your Home Network

311

7

0

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Gateway keeps "dropping" devices, effects internet, TV and Voice!

I have found out that in my neighbor cul de'sac that I live, we are ALL having problem with our Gateways. We ALL dropping connection to devices, and have to reset/restart them. Our connections are good-excellent (mine is 112% of plan speed). One of my neighbors had Xfinity service people out h

Question

 • Your Home Network

291

6

0

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Wants me to return equipment I do not have.

I already have an X1 TV box and changed my plan today. But for some reason, They want to send me another X1 TV box (I did not order any extra) and return a service with TV box (the picture next to it does not look like the newer X1 TV box) and a DVR service. I do not have those two equipment. I

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 • Customer Service

50

1

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Netgear Nighthawk C7800 - Daily drops in internet connection - Can someone PLEASE look at these logs to make sense of what is happening?

Hello- It seems like the time keeps failing but I am just a no nothing, I need help from a smarter person. Thanks so Much for your consideration. EVENT LOGS 2022-03-22, 18:41:22 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 48; DSID: N/A; MAC Addr: N/

Question

 • Your Home Network

131

3

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Official Solution

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Paramount app won’t recognize my Xfinity subscription

To be clear, this is the “Paramount” app and NOT Paramount+. my Xfinity live tv subscription includes the Paramount channel. What is the problem? the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"] help!!!!

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 • Channels and Programming

6.2K

9

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CM1000v2 modem CM-STATUS Messages. Large amount of errors on Downstream OFDM Channels

Hello, I see these errors in the event log and I am wondering what the cause and fix might be? I have made sure all connections are tight, replaced the one splitter in the system with a new splitter I got from comcast, however that did not seem to resolve the this issue.

Question

 • Your Home Network

97

1

0

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XB-7 does not provide HIGH SPEED, reverts to the slower speed

I upgraded from a XB-3 to XB-7. I've had the same IP address for 7 years....but upon the upgrade it issued me a new IP address, but the Ubiquiti router does not recognize that 174.xx.xxx.xxx address and reverts back to the OLD WAN address  73.x.xxx.xx- which is based on a slower Internet speed

Question

 • Your Home Network

263

7

0

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Account Promotional

When I had my account set up, I was told that I would be receiving a $200 Visa gift card in the mail. I've had the service for over a week. Should I be receiving this soon? Thanks!

Question

 • Customer Service

48

1

0

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Error when trying to add unlimited data to account.

We are trying to add the unlimited data plan to our account ($30/mo). We have our own equipment.  When we try to do this via the Xfinity website, we receive the following message: Temporarily unavailable The product you’re interested in isn’t available for purchase at this time. Based o

Question

 • Customer Service

18

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Hmm, the page didn't load correctly

I'm trying to access my account page at https://customer.xfinity.com/?beta=1. However, I get the message "Hmm, the page didn't load correctly" across different devices and browsers. I recently signed up for an account today. In another support thread, someone suggested creating another XFinity ID vi

Question

 • Sign-In and Account Management

97

2

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Internet Essentials Team upgraded me to new IE Plus 100/5. Said my EBB Credit would cover full cost. New bill shows i owe $7.74?

Internet Essentials team upgraded my Internet Essentials 50/5 Plan which was $9.95 to Internet Essentials Plus 100/5 $29.95 said my current EBB credit up to $50 month. would cover full cost of faster service. Now i see owe a $7.74 bill??? I talked to someone through Xfinity Chat said would credit th

Question

 • Billing

288

2

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email images

Not seeing email images. Have tried with Firefox, Microsoft Edge and Chrome. .  No images, just links to see it in browser.  When I pull up my emails in Outlook, no problem.  Everything was fine yesterday.   Running Windows 11.    What is going on?

Question

 • Email and Web Browsing

196

4

0

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How do I report a text message scam?

The scam: Hi Trudy, this is Olivia w/ Healthy America. There's a free & safe COVID-19 vaccine reserved for you nearby if you need it. Are you vaccinated? https://healthyamerica.link/vaccines1 There is no such organization. The phone # is [Edited: "Personal Information"]. When I click on info,

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 • Xfinity Mobile

1.2K

1

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TV channels

I have the $64 TV package what tv channels come w that package? How do I look that info up?? Thanks

Question

 • Channels and Programming

94

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Question about recording retention duration for the X1 DVR

Hi, We are Xfinity customers. We do not have a TV plan. I have been reading about the X1 DVR, and I was wondering if someone can provide clarification about how the recording save options work. Regarding the X1 Cloud DVR as well as the X1 DVR, is it correct to say that if I never check the "Sa

Question

 • X1

48

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IPv4 Pings no longer working

A little over a day ago, pings to IPv4 addresses stopped working (8.8.8.8 or xfinity.com). I am able to ping my Xfinity assigned IP4 WAN address but no further.  IPv6 pings are working (google.com resolved to an IPv6 address).   This happened shortly after Comcast announced an enhanc

Question

 • Your Home Network

130

5

0

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LAN "internet" speeds under 100Mbps when they used to be near Gateway speed test levels.

I used to have blazing fast connections on my wired home devices that have gig port connections that were close to GW speeds. However, I have noticed major slowness over this past two months. Now when I do speed test my wired devices are getting under 100Mbps when they used to get 400-900 Mbps. I

Question

 • Your Home Network

106

1

0

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I am writing to request a $20 credit on my bill for a missed installation appointment.

I am writing to request a $20 credit on my bill for a missed installation appointment. On 1/5/22, I ordered internet service on your website. Installation was scheduled for 1/7 with a specified time window for arrival of the technician. They did not come.  They called an hour o

Question

 • Billing

59

1

0

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Unable to connect to personal website through modem unless I use VPN -- NOT using Xfinity modem

Starting about 2 weeks ago, I was no longer able to access my personal website via my modem. I can access pretty much the rest of the internet, just not my personal website. I suspect Xfinity is blocking it, since I can access my website: via 4G LTE on my phone; if I use a VPN through my modem

Question

 • Your Home Network

207

3

0

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Movie Award through Xfinity Rewards

I have a movie reward in my account for up to 5.99. The instructions say to specifically access "Black History Month" movies to use the reward. Am I limited to just those movies or can I use this on any movie?

Question

 • Customer Service

217

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