Discount not received when using autopay

tyuwen Thanks for reaching out about the paperless billing with autopay discount for the account. To confirm, you do have both set up at this time correct? Both need to be active for the discount to be applied to the monthly billing, and it takes up to 45 days for it to apply depending on when they were made active. I would be happy to review the account to make sure everything is set for the discount to be applied for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it