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user_ptniqq
1st Topic

2 Messages

Friday, April 18th, 2025 8:32 PM

There is an orange cable in my yard

We just moved in, but the orange cable has been in the yard since before we bought the house. It seems like a drop that was forgotten about. Can we have someone come bury it?

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10 hours ago

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Accepted Solution

XfinityDemitrius

Official Employee

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1.8K Messages

7 days ago

Hey @user_ptniqq, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the orange drop cable. I would be more than happy to offer my assistance looking into this further for you to get this taken care of.


Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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user_ptniqq

2 Messages

I sent the message. Thanks!

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12 hours ago

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XfinityQuemekia

Official Employee

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45 Messages

Thanks so much for reaching out, you have reached the right person. Thank you for providing your details so that we can locate you in our system. 

We need to complete one final account security step, which would be to send you a verification code. The code is valid for 15 minutes and can be sent by text or email. Which works best for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

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