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vedikapathak
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4 Messages

Monday, April 28th, 2025 9:10 PM

Account support for student plan

The xfinity plan my roommates and I currently use is $50/month for two full years. As part of the plan, there are no early termination fees, and we were also supposed to received $300 back. We have not received the $300 back yet and it's been several months already. What should we do about this? We are getting very annoyed now. 

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Updated 

2 days ago

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Accepted Solution

XfinityJohnG

Official Employee

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1.7K Messages

2 days ago

Thank you for reaching out here @vedikapathak. Normally those gift cards are sent out after 90-days of continuous service. Have you checked the https://www.xfinityincentivetracker.com/track site to see where you are at with that qualification?

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vedikapathak

Visitor

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4 Messages

I did not check that. How do I do this?

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2 days ago

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XfinityJohnG

Official Employee

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1.7K Messages

@vedikapathak if you access that link you should be able to put in the account number and check the status of any gift card. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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vedikapathak

Visitor

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4 Messages

Okay I was able to check the status and retrieve my card. Is there any way to add the card to my apple wallet?

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2 days ago

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XfinityJohnG

Official Employee

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1.7K Messages

@vedikapathak I am glad you were able to check that status. If you contact the number on that site, you would be able to see if you are able to add that to your Apple wallet. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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vedikapathak

Visitor

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4 Messages

I was able to add the card to my Wallet. I have one more question. How do I transfer the funds to my bank account before the card expires?

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2 days ago

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