Visitor
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2 Messages
Removing TV Services to Lower Monthly Bill
I would like to know what my monthly bill will be if I remove my TV service and return the TV set-top box. I would like to keep my Xfinity Internet service and the VoIP phone service that I currently have. Thanks.
Accepted Solution
XfinityJon
Official Employee
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63 Messages
2 days ago
Thank you once again @user_04bd8e for taking the time to reach out here on Xfinity Community Forums. I am glad we were able to assist you with finding a new plan. If you ever need any help again in the future, we are more than happy to assist!
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XfinityJustinC
Official Employee
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1.2K Messages
2 days ago
Hello, @user_04bd8e thank you for creating a post over Xfinity Forums. You've contacted the right place for assistance, I can do an account review to see what the cost would be for Xfinity Internet & Voice (VOIP) service. From experience, I know when looking to remove a service, the options online or through the Xfinity App are limited and usually don't provide the option to proceed with an order.
Since I will need to gather some information to locate your account that we don't want here in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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XfinityJustinC
Official Employee
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1.2K Messages
2 days ago
@user_04bd8e thank you for sending the direct message with the requested information, I'll follow up with you there to continue with the promotion review.
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