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Sulyco43
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Saturday, December 21st, 2024 2:51 PM

email filter rules not working

Some of my email filter rules are not working.  I have set up several per emails which seem to be the AD emails, "subject", "sender", "contains" etc., and the action is "send to trash".  Not only are the rules not working but now I am getting a ton more emails from the same senders.  I am also doing the "delete and mark as spam".   Some of my rules are working though.  What is going on?  This is driving me crazy.

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2 days ago

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EG

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107.8K Messages

15 days ago

Concern moved here to the E-mail help section.

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XfinityPaula

Official Employee

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1.2K Messages

15 days ago

Hello Sulyco43. Thanks for reaching out to us on our Xfinity Forums and for sharing the trouble you are having with the email filters. I despise spam, and marketing emails. I haven't noticed any issues recently with my filters, but previously I have had to delete and reset the rules to get the filters to run again. But you can also try to disable the rule and turn it back on, so you don't have to go through all the steps of recreating a rule. Can you test this out and let me know if it helps out please? 

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Sulyco43

6 Messages

Thank you for your reply.  I just did as you suggested and it did not change anything.   A question.  I just noticed that it says " if all conditions are met ".  Does this mean that if I have multiple conditions under the same rule, ie multiple conditions for multiple senders, that all of these conditions must be met for that one rule to apply?  I have so many rules that I tried to put them under one rule for spam, thinking if any of the conditions were met the rule would work.  (I hope you understand) .  Perhaps I need just one condition per rule.  Thank you

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15 days ago

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XfinityPaula

Official Employee

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1.2K Messages

Sulyco43 I am following you perfectly! Haha, and yes if you have the rule set, all conditions would need to apply for that rule to be followed. 

If you access your rule, at the top it should have a drop-down available for to apply rule if all condition are met OR (I think this is what we need to have set) Apply rule if any condition is met. That should allow the rule to run without all rules applying to the email.

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15 days ago

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Sulyco43

6 Messages

Thank you for your help !!

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4 days ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

You're more than welcome @Sulyco43, and we are glad that we were able to help! Do you have any additional questions at this time before we close out this thread? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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