Hello user_bs00c9, thank you for visiting our Forum community for help with that equipment swap. Our 4K TV boxes are available through Getting Started Kit's only, and not available in store, but I'd love to help you get that ordered. I see you've already sent us a DM, can you please reply to that same DM with your full name and full address? As a friendly reminder for next time, please first create a public post and hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
Thanks to everyone for your most productive advice. I received my 4K XG1v4 cable box by Fedex today and after setting it up couldn't be happier. As you all told me, I needed to get it from a support person off this Forum which is what happened. I will return the XG2v2 cable box to my local store.
You are more than welcome @user_bs00c9, that is exactly what we are here for! I am so happy to see all is well with your new cable box.
Please remember, if you need anything else or have any other questions, please feel free to author another new post, and we will happily assist you.
I hope you have an awesome rest of your day.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
BIslander
Problem Solver
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501 Messages
1 month ago
Three ways. Get one here when a support person invites a direct message.
Go to a store, although the XG1v4 is often out of stock at stores.
Call support to request one.
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XfinityMarcos
Official Employee
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2.4K Messages
30 days ago
Hello user_bs00c9, thank you for visiting our Forum community for help with that equipment swap. Our 4K TV boxes are available through Getting Started Kit's only, and not available in store, but I'd love to help you get that ordered. I see you've already sent us a DM, can you please reply to that same DM with your full name and full address? As a friendly reminder for next time, please first create a public post and hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
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user_bs00c9
Visitor
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2 Messages
25 days ago
Thanks to everyone for your most productive advice. I received my 4K XG1v4 cable box by Fedex today and after setting it up couldn't be happier. As you all told me, I needed to get it from a support person off this Forum which is what happened. I will return the XG2v2 cable box to my local store.
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