Hello user_bs00c9, thank you for visiting our Forum community for help with that equipment swap. Our 4K TV boxes are available through Getting Started Kit's only, and not available in store, but I'd love to help you get that ordered. I see you've already sent us a DM, can you please reply to that same DM with your full name and full address? As a friendly reminder for next time, please first create a public post and hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
BIslander
Problem Solver
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499 Messages
3 days ago
Three ways. Get one here when a support person invites a direct message.
Go to a store, although the XG1v4 is often out of stock at stores.
Call support to request one.
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XfinityMarcos
Official Employee
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2.3K Messages
1 day ago
Hello user_bs00c9, thank you for visiting our Forum community for help with that equipment swap. Our 4K TV boxes are available through Getting Started Kit's only, and not available in store, but I'd love to help you get that ordered. I see you've already sent us a DM, can you please reply to that same DM with your full name and full address? As a friendly reminder for next time, please first create a public post and hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
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