Hello user_bs00c9, thank you for visiting our Forum community for help with that equipment swap. Our 4K TV boxes are available through Getting Started Kit's only, and not available in store, but I'd love to help you get that ordered. I see you've already sent us a DM, can you please reply to that same DM with your full name and full address? As a friendly reminder for next time, please first create a public post and hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
Thanks to everyone for your most productive advice. I received my 4K XG1v4 cable box by Fedex today and after setting it up couldn't be happier. As you all told me, I needed to get it from a support person off this Forum which is what happened. I will return the XG2v2 cable box to my local store.
You are more than welcome @user_bs00c9, that is exactly what we are here for! I am so happy to see all is well with your new cable box.
Please remember, if you need anything else or have any other questions, please feel free to author another new post, and we will happily assist you.
I hope you have an awesome rest of your day.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@Thetikibar We would be more than happy to assist you with the box upgrade to one of our 4K boxes. Please send us a direct message with your full name and the service address and we can get than change made for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Great, @Thetikibar As soon as I get your DM, I'll be able to assist you further.-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
BIslander
Problem Solver
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522 Messages
4 months ago
Three ways. Get one here when a support person invites a direct message.
Go to a store, although the XG1v4 is often out of stock at stores.
Call support to request one.
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XfinityMarcos
Official Employee
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2.4K Messages
4 months ago
Hello user_bs00c9, thank you for visiting our Forum community for help with that equipment swap. Our 4K TV boxes are available through Getting Started Kit's only, and not available in store, but I'd love to help you get that ordered. I see you've already sent us a DM, can you please reply to that same DM with your full name and full address? As a friendly reminder for next time, please first create a public post and hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.
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user_bs00c9
Visitor
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2 Messages
4 months ago
Thanks to everyone for your most productive advice. I received my 4K XG1v4 cable box by Fedex today and after setting it up couldn't be happier. As you all told me, I needed to get it from a support person off this Forum which is what happened. I will return the XG2v2 cable box to my local store.
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WD19
Contributor
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50 Messages
1 month ago
How long does it take to be delivered from the time I call support?
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Thetikibar
New Poster
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4 Messages
17 days ago
I would like to replace an XG2v2 cable box with XG1v4 4k box. Can you help me?
Thank you!
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