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New Home Construction - Address Not in Database

Good afternoon! Comcast has coordinated with the builder to run the cable from pole to home; I'd now like to sign up for service but I am unable to proceed as the address is not found.

Question

 • Customer Service

15

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0

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XF3 Gateway in Bridge Mode - X1 Service?

I'm moving to a new home with Fiber-To-The-Home service. I believe it requires the XF3 Gateway.  I wish to use my own router and wireless access points.  This likely requires putting the XF3 in Bridge Mode (to avoid double NAT issue), but I wonder how I could still get X1 TV service as su

Question

 • Your Home Network

40

1

0

Accepted Solution

Gigabit Pro availability?

Hello, I would like to find out if Gigabit pro is available at my address. Thank you. 

Question

 • Customer Service

43

2

0

Accepted Solution

Official Solution

Closed

Find One's Own Posts

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen.  I see no such icon or button.  It really shouldn't see this hard to navigate these forums!

Question

 • Getting Started

47

3

Accepted Solution

Complaint

Your customer service is absolutely absurd telling me false information to get my cable back on for my kids & I'm a single mother so that's like a slap to the face. Buisness with comcast has been awful and wonder why you all have not received a payment this month? Because no matter how much you

Question

 • Customer Service

58

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0

Accepted Solution

Pricing for *existing* customers

Hi, I'd like to find a list of prices for faster Internet plans (compared to my current Xfinity plan). I've searched for this several times, but always wind up looking at deals for "new residential customers only". Where is the page for folks like me, who already have an Xfinity Internet plan? Thank

Question

 • Customer Service

47

2

0

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Autopay discount

How do I find out which plans are eligible for the autopay and paperless billing discount?

Question

 • Customer Service

57

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XR15 doesn't understand me!

I press the microphone button on my XR15 remote. It beeps to show that it's listening. I say "Recordings" very clearly. It says, "Press and hold to try again." Why??? I'm doing the procedure right. It often works correctly on the second or third attempt. I've tested it all different ways -

Question

 • X1

83

1

0

Accepted Solution

Email down for two weeks (routing issue?)

I have been unable to check email for over two weeks, since approximately 16 April 2022, while on the Comcast network. When I switch to my non-Comcast cell phone's mobile network, it works fine.  The problem might be a routing or ACL issue on the Comcast network near Hillsboro, Oregon.  I

Question

 • Email

196

5

0

Accepted Solution

Promotional discount missing

I recently (4 months ago) upgraded my service to the 900 mbps tier from 600 mbps. I crunched the numbers and found it to be a better deal (as well as faster). Part of the listed benefits of the upgrade was an eligibility for an additional $20 off my internet bill if I added a new mobile line within

Question

 • Billing

31

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Accepted Solution

Rewards tier wrong

Hello, I am trying to get my rewards tier to the correct one. Shows me as platinum when I should be diamond. I have tried to submit a request online but it says only the primary account holder can do it. I am the primary account holder. I have talked to customer service on the phone and they told me

Question

 • Customer Service

238

8

Accepted Solution

In store pickup

I placed an order for pickup yesterday and Xfinity said it would be ready within an hour. My order is confirmed, but that's it. No updates.

Question

 • Customer Service

31

1

0

Accepted Solution

Xfinity Rewards

Hi, I'm a new customer. My account is definitely eligible for Xfinity Rewards, but it's telling me otherwise when I try to activate. Xfinity Rewards was my main motivation for going with Xfinity, so I'm a little disappointed with this. Considering finding a different provider if this isn't resol

Question

 • Sign-In and Account Management

106

3

0

Accepted Solution

Ordered home install and guy said Comcast service guy would do outside service

I’m confused as it a new install and there is nothing to connect to in the home. I.e coaxial cable.  Phone order guy said all we’d need is outside install.  Doesn’t make sense to me. Anyone have any info.  Hard to find on internets. thanks for your time. 

Question

 • Customer Service

64

2

0

Accepted Solution

XB8

I’ve been trying to get the XB8 cable modem I’ve ordered 2x.s and the second order I found out today was cancelled I don’t understand I’ve been a customer for a very long time and I would like to get that upgrade can anyone help me get one?

Question

 • Customer Service

68

1

0

Accepted Solution

Closed

Ethernet Ports stopped working

After more than a year of flawless working, yesterday my Ethernet ports on my xb6 seemed to have stopped working. Tried an unplug reset and an app reset/restart. The Wi-Fi continues to work, but the Ethernet just says no internet. the lights are flashing green but no thru traffic. Tried plugging

Question

 • Your Home Network

70

2

0

Accepted Solution

tree fell on comcast cable and is hanging low over driveway

a tree limb fell and now is pulling down the black comcast cable that runs between the telephone pole, hanging very low over driveway

Question

 • Customer Service

57

2

0

Accepted Solution

Closed

No sound all channels

Help. I have no sound on all channels. This morning. I've done a system refresh and a cable box reboot. Not sure what else to do

Question

 • X1

29

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0

Accepted Solution

Login not allowed?

Message: "you are logged in but we are not able to access your account. Would you like to try again?" I tried Uninstalling and reinstalling the app. I am signed into the correct ID. Please help.

Question

 • Sign-In and Account Management

49

2

Accepted Solution

Local IP Network question

@EG So I was browsing through my settings in admin tool, and there is something called Local IP network, under that it says IPV6 Address Assignment  and stateful is selected. I honestly do not know what it means but I remember in the old days, like few routers ago that setting was set to s

Question

 • Your Home Network

54

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