Hi, I’ve been being charged for over a year for a basic TV box that I don’t have. I need that to be stopped and a refund issued

My home network wifi is running fine on multiple other devices in the house including a newer Xbox Series X, however I'm unable to establish a wireless connection to my older Xbox 360, I've searched the forums here and it seems many other people are having the same issue. The 360 will find my home n

I am using a smart Samsung tv circa 2019. about 2-3 months ago (there was an upgrade) and the mini guide button disappeared from the tray where the other buttons sap,cc etc…exist, (those buttons are still there).    I eventually found a work around by going to recently viewed channels an

I have tried several times to change my internet & Tv plan online. It still shows my present plan. I go to the correct link. I can chose what I want. I can get all the way to an order # but nothing ever gets done. I have tried this for several weeks. My account shows the same plan. I never get a

Can’t get through to anyone via the service number. Other in our building [Edit: Personal Information] are having the same issue. Whom do we get a status from as well as a refund for our service. Unbelievably bad support including an IVR system telling me that nobody can help until service is rest

I am considering a change in my TV package. I currently have a package called Signature Triple Play.  Maybe I am not looking in the correct location on the website, but it seems that Xfinity deliberately makes it very difficult to find information on channels provided in each of the various pa

Looking for a way to renew my xfinity contract that has expired after 2 years. I'm having no luck finding a current method to do this.

I would like to remove the unlimited data option from my plan. I can’t figure out how to do it from the app or the main site, so I’m hoping to get some help here.

Hi, I am a new Xfinity Internet customer and recently tried to join the Xfinity Rewards program but was unable to. After reading the FAQ and understanding the eligibility requirements, I can confidently say that I should be able to qualify for the program as I am the Primary User and have been with

Hi, We upgraded our modem to the arris s33 in July to take advantage of the higher internet speeds. However, we've noticed since the upgrade, our internet would disconnect frequently, and we'd have to restart the modem for it to reconnect again. This has been very frustrating when we have to work

I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens .  I was able to do it in past posts ? 

The FOX Sunday night premieres are missing from On Demand. They have been added to Xfinity Stream. The Simpsons 3401 The Great North 301 Bob's Burgers 1301 Family Guy 2101 Please work with the network to add the missing episodes.

We have been unable to stream on desktop devices. When we log in, the above error code appears, over and over, sign in and sign out.  I spent hours troubleshooting.  I was told that it was a problem on Xfinity's side.  I believe (according to this forum) that xfinity is the resource

Does xfinity support third party battery backup's for customers who want buy there own equipment. Rather than renting one for $65.00

Hello, I hope you can help. I haven't been able to watch Xfinity Stream on my computer for several days. The following error message keeps appearing on the screen:   "Sorry, we've run into a problem. Please sign out of your account and then sign back in. (Error TVAPP-00170)' I sign ou

I was just looking at my upcoming scheduled dvr recordings. I noticed an episode of 911 was going to record on USA channel next week which isn’t a new episode so it shouldn’t record it. I chose to manually delete the recording. The Cancel Recording message came up on the screen. However now my entir

Is there anyway you can change the date after the order was submitted?

I Gave my daughter my old Samsung Galaxy S8 and she's using a different Carrier they are supposed to email me post to email me a code never did and I have a support ticket number

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time.  We have repaired it numerous times.  It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box sti

Hi, I just picked up an X1 DVR after years of using a TiVo. The TiVo allows 6 channels to buffer live simultaneously. Thus, if I am watching Channel A on tuner 1, I am able to jump to Channel B on tuner 2 and view the past 30 minutes of anything I missed there; and can do the same across all 6 tuner