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Charges for a TV box I don’t have

Hi, I’ve been being charged for over a year for a basic TV box that I don’t have. I need that to be stopped and a refund issued

Question

 • Billing

30

1

0

Accepted Solution

Closed

Xbox 360 will not connect wirelessly

My home network wifi is running fine on multiple other devices in the house including a newer Xbox Series X, however I'm unable to establish a wireless connection to my older Xbox 360, I've searched the forums here and it seems many other people are having the same issue. The 360 will find my home n

Question

 • Your Home Network

245

3

0

Accepted Solution

Channel guide disappeared

I am using a smart Samsung tv circa 2019. about 2-3 months ago (there was an upgrade) and the mini guide button disappeared from the tray where the other buttons sap,cc etc…exist, (those buttons are still there).    I eventually found a work around by going to recently viewed channels an

Question

 • X1

136

3

0

Accepted Solution

Change plan for internet & Tv

I have tried several times to change my internet & Tv plan online. It still shows my present plan. I go to the correct link. I can chose what I want. I can get all the way to an order # but nothing ever gets done. I have tried this for several weeks. My account shows the same plan. I never get a

Question

 • Customer Service

37

2

0

Accepted Solution

Closed

3 days without TV or Internet

Can’t get through to anyone via the service number. Other in our building [Edit: Personal Information] are having the same issue. Whom do we get a status from as well as a refund for our service. Unbelievably bad support including an IVR system telling me that nobody can help until service is rest

Question

 • Customer Service

129

4

0

Accepted Solution

Channel List for various packages

I am considering a change in my TV package. I currently have a package called Signature Triple Play.  Maybe I am not looking in the correct location on the website, but it seems that Xfinity deliberately makes it very difficult to find information on channels provided in each of the various pa

Question

 • Customer Service

84

1

0

Accepted Solution

Want to renew contract

Looking for a way to renew my xfinity contract that has expired after 2 years. I'm having no luck finding a current method to do this.

Question

 • Customer Service

65

3

0

Accepted Solution

Remove Unlimited Data

I would like to remove the unlimited data option from my plan. I can’t figure out how to do it from the app or the main site, so I’m hoping to get some help here.

Question

 • Customer Service

22

1

0

Accepted Solution

Xfinity Rewards Program Eligibility

Hi, I am a new Xfinity Internet customer and recently tried to join the Xfinity Rewards program but was unable to. After reading the FAQ and understanding the eligibility requirements, I can confidently say that I should be able to qualify for the program as I am the Primary User and have been with

Question

 • Sign-In and Account Management

135

2

0

Accepted Solution

arris s33 frequent disconnect

Hi, We upgraded our modem to the arris s33 in July to take advantage of the higher internet speeds. However, we've noticed since the upgrade, our internet would disconnect frequently, and we'd have to restart the modem for it to reconnect again. This has been very frustrating when we have to work

Question

 • Your Home Network

193

2

Accepted Solution

Official Solution

Closed

Upload file to post

I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens .  I was able to do it in past posts ? 

Question

 • Getting Started

59

2

0

Accepted Solution

FOX Sunday night shows missing from On Demand

The FOX Sunday night premieres are missing from On Demand. They have been added to Xfinity Stream. The Simpsons 3401 The Great North 301 Bob's Burgers 1301 Family Guy 2101 Please work with the network to add the missing episodes.

Question

 • On Demand

45

2

Accepted Solution

Official Solution

Error Code TVAPP-00170

We have been unable to stream on desktop devices. When we log in, the above error code appears, over and over, sign in and sign out.  I spent hours troubleshooting.  I was told that it was a problem on Xfinity's side.  I believe (according to this forum) that xfinity is the resource

Question

 • Xfinity Stream Website

56

2

0

Accepted Solution

Battery Backup For Landline Phone

Does xfinity support third party battery backup's for customers who want buy there own equipment. Rather than renting one for $65.00

Question

 • Home Phone Service & Equipment

43

2

0

Accepted Solution

Getting error TVAPP-00170 when I try to stream

Hello, I hope you can help. I haven't been able to watch Xfinity Stream on my computer for several days. The following error message keeps appearing on the screen:   "Sorry, we've run into a problem. Please sign out of your account and then sign back in. (Error TVAPP-00170)' I sign ou

Question

 • Xfinity Stream Website

32

2

0

Accepted Solution

Closed

All of my scheduled dvr recordings disappeared

I was just looking at my upcoming scheduled dvr recordings. I noticed an episode of 911 was going to record on USA channel next week which isn’t a new episode so it shouldn’t record it. I chose to manually delete the recording. The Cancel Recording message came up on the screen. However now my entir

Question

 • X1

535

1

0

Accepted Solution

Official Solution

Need help changing my moving date for Xfinity transfer.

Is there anyway you can change the date after the order was submitted?

Question

 • Customer Service

42

3

0

Accepted Solution

Closed

Mobile support ticket number

I Gave my daughter my old Samsung Galaxy S8 and she's using a different Carrier they are supposed to email me post to email me a code never did and I have a support ticket number

Question

 • Customer Service

52

3

0

Accepted Solution

Official Solution

XR15 Remote does not turn off XG2 X1 Cable Box

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time.  We have repaired it numerous times.  It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box sti

Question

 • X1

148

2

0

Accepted Solution

Can the X1 DVR buffer channels on all 6 tuners for live viewing, or does it just buffer the channel I'm watching?

Hi, I just picked up an X1 DVR after years of using a TiVo. The TiVo allows 6 channels to buffer live simultaneously. Thus, if I am watching Channel A on tuner 1, I am able to jump to Channel B on tuner 2 and view the past 30 minutes of anything I missed there; and can do the same across all 6 tuner

Question

 • X1

50

2

0

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