Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (4.9K)
Accepted Solution
Removing TV Services to Lower Monthly Bill
I would like to know what my monthly bill will be if I remove my TV service and return the TV set-top box. I would like to keep my Xfinity Internet service and the VoIP phone service that I currently have. Thanks.
Question
•
Billing
Accepted Solution
Account support for student plan
The xfinity plan my roommates and I currently use is $50/month for two full years. As part of the plan, there are no early termination fees, and we were also supposed to received $300 back. We have not received the $300 back yet and it's been several months already. What should we do about this? We
Question
•
Customer Service
Accepted Solution
Coax cable issues.
I recently upgraded my modem for a faster speed. I was sent a new Coax cable along with the new modem. I want to continue to use my current coax cable, but it does not fit my new modem. It's too loose and I noticed, the conductor (cooper piece) is slimer then the new one that came with the modem. I
Question
•
Your Home Network
Accepted Solution
consistent lag issues
Hello, I've had xfinity for over 5 years at my current place and it's been uneventful until about a week or two ago when I noticed that on SSH connections, my cursor would freeze up for ~2-3 seconds at a time and then continue. This makes interactive remote work very difficult. I've narrowed the pro
Question
•
Your Home Network
Accepted Solution
Discount not received when using autopay
The discount with using autopay and checking account was never received, please help me to fix that, thanks!
Question
•
Billing
Accepted Solution
DM chain disappeared
I had a message chain going on with your team that started early in 2025. It started out as an issue with pixelation, and progressed to a tech dispatch and is still pending completion of burying of the exterior cable. Your team said it would help me monitor this situation until it was resolved so I
Question
•
Customer Service
Accepted Solution
Missing my refund…
On April 10, 2025, I paid my past due amount on my internet. A few days later, I went to the store and they were saying my payment got sent back to me, but it never showed back up on my PayPal balance. I recently close my account due to what happened, but I still need my money. The total amount take
Question
•
Billing
Accepted Solution
Closed
email filter rules not working
Some of my email filter rules are not working. I have set up several per emails which seem to be the AD emails, "subject", "sender", "contains" etc., and the action is "send to trash". Not only are the rules not working but now I am getting a ton more emails from the same senders. I am also doing th
Question
•
Accepted Solution
Mid-split availability after network upgrade downtime
When should the enhanced speeds from the mid-split upgrade be available at my address? I had downtime for network upgrades about 2 weeks ago and the plans at https://www.xfinity.com/broadband-labels show upgraded speeds (>100Mbps) but I don't see the increased speeds when directly connected to my mo
Question
•
Customer Service
Accepted Solution
Motorola MT8733 no dial tone but has 2 MAC addresses to register
I connected my Motorola MT8733 with the Xfinity app. Internet is fine but has no dial tone, the Voice is not working. Motorola Customer Service is great with a 2 minute wait. They said the Voice will not be activated by the Xfinity app, that I have to have a real person activate it because the MT873
Question
•
Customer Service
Accepted Solution
There is an orange cable in my yard
We just moved in, but the orange cable has been in the yard since before we bought the house. It seems like a drop that was forgotten about. Can we have someone come bury it?
Question
•
Customer Service
Accepted Solution
Comcast sabotaged my plan
I Signed up for the top tier internet plan online to get a 200$ Amazon coupon. Self install. After 2 weeks of slow internet order a technician to come out. I leave work 5 hours early only for him to no show. I found out today that I'm not entitled to the 200$ Amazon coupon because the lady at the st
Question
•
Customer Service
Accepted Solution
Re-upping Promotions
Hello, I have a couple promotional discounts on my Internet service expiring in June. I was curious what was the least painful way to see about extending those promotions without a service interruption? Thanks for any advice! [Edited: "Personal Information"]
Question
•
Billing
Accepted Solution
Closed
daily usage report
I need a daily usage report to better understand why my internet usage was so unusually high this month. It would also be great if there was a way to see which devices drew how much data. None of the answers in the form seem to work for me. What should I do?
Question
•
Customer Service
Accepted Solution
Possible target credit card/gift card scam
I received a call from someone that said they were xfinity about a price increase and offered a deal for 24 of less payments. I was instructed to get a target store credit or gift card to make payments. While talking I received an email from xfinity thanking for a$55 payment from a bank account not
Question
•
Billing
Accepted Solution
Already have xfi complete
I'm trying to look into storm ready and when I click to add I only get a page stating I already have Xfi complete. I know I have it, but I can't get around that page. Same thing when trying to look at my devices on my gateway. States to add, I click on it and a page pops up stating I already have th
Question
•
Customer Service
Accepted Solution
Issue with updating internet-only subscription
I have the Gigabit internet service (1100 speed). On Tuesday 4/22/25, I chatted with Ayush for nearly 2 hours and was unable to finalize the new plan. He sent me a link and the link was processing for 10 minutes and did not complete. So he claimed that he processed the order himself: I would like to
Question
•
Billing
Accepted Solution
72 hour account confirmation
I received an email from Xfinity to "click on the link" to verify my account/service. There is a 72 hour completion requirement. Is this legitimate?
Question
•
Sign-In and Account Management
Accepted Solution
Closed
CANCEL
I have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.
Question
•
Customer Service
Accepted Solution
IPV6 Stopped working
I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing. I have a DHCPv6 setup on my wan Side. I have had a prefix hint of /56 for the longest time. I am receiving a gateway but that gateway is not pingable from the rout
Question
•
Your Home Network