I had a message chain going on with your team that started early in 2025. It started out as an issue with pixelation, and progressed to a tech dispatch and is still pending completion of burying of the exterior cable. Your team said it would help me monitor this situation until it was resolved so I

On April 10, 2025, I paid my past due amount on my internet. A few days later, I went to the store and they were saying my payment got sent back to me, but it never showed back up on my PayPal balance. I recently close my account due to what happened, but I still need my money. The total amount take

Some of my email filter rules are not working. I have set up several per emails which seem to be the AD emails, "subject", "sender", "contains" etc., and the action is "send to trash". Not only are the rules not working but now I am getting a ton more emails from the same senders. I am also doing th

When should the enhanced speeds from the mid-split upgrade be available at my address? I had downtime for network upgrades about 2 weeks ago and the plans at https://www.xfinity.com/broadband-labels show upgraded speeds (>100Mbps) but I don't see the increased speeds when directly connected to my mo

I connected my Motorola MT8733 with the Xfinity app. Internet is fine but has no dial tone, the Voice is not working. Motorola Customer Service is great with a 2 minute wait. They said the Voice will not be activated by the Xfinity app, that I have to have a real person activate it because the MT873

We just moved in, but the orange cable has been in the yard since before we bought the house. It seems like a drop that was forgotten about. Can we have someone come bury it?

I Signed up for the top tier internet plan online to get a 200$ Amazon coupon. Self install. After 2 weeks of slow internet order a technician to come out. I leave work 5 hours early only for him to no show. I found out today that I'm not entitled to the 200$ Amazon coupon because the lady at the st

Hello, I have a couple promotional discounts on my Internet service expiring in June. I was curious what was the least painful way to see about extending those promotions without a service interruption? Thanks for any advice! [Edited: "Personal Information"]

I need a daily usage report to better understand why my internet usage was so unusually high this month. It would also be great if there was a way to see which devices drew how much data. None of the answers in the form seem to work for me. What should I do?

I received a call from someone that said they were xfinity about a price increase and offered a deal for 24 of less payments. I was instructed to get a target store credit or gift card to make payments. While talking I received an email from xfinity thanking for a$55 payment from a bank account not

I'm trying to look into storm ready and when I click to add I only get a page stating I already have Xfi complete. I know I have it, but I can't get around that page. Same thing when trying to look at my devices on my gateway. States to add, I click on it and a page pops up stating I already have th

I have the Gigabit internet service (1100 speed). On Tuesday 4/22/25, I chatted with Ayush for nearly 2 hours and was unable to finalize the new plan. He sent me a link and the link was processing for 10 minutes and did not complete. So he claimed that he processed the order himself: I would like to

I received an email from Xfinity to "click on the link" to verify my account/service. There is a 72 hour completion requirement. Is this legitimate?

I have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.

I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing. I have a DHCPv6 setup on my wan Side. I have had a prefix hint of /56 for the longest time. I am receiving a gateway but that gateway is not pingable from the rout

I spoke to 1 rep a few days ago to help change my plan. I have the chat saved, and he sent me a text link to accept the changes; which I did. I never got anything further, and it never changed in my account. So I contacted support against a few days ago, and they said they saw nothing in my account

Hello; Hoping you can help me with my issue. My 2-year contract is up on 5/28/25 & I’ve been told to always call Xfinity 1 month early before contract ends & a rep would work with me on any increases that I receive & it always helped me out. I’m a senior & just can’t afford this amount of increase.

The system has two accounts on my personal home address ([Edited: "Personal Information"]). On Aug 2024, a representative didn't cancel my old account (internet and cable: [Edited: "Personal Information"]) and started a new account (internet only: [Edited: "Personal Information"]).

New customer signed up in December. Still waiting for the promised $200 gift card. Nothing in the tracker and no record after calling the gift card support. Why is it so hard to get xfinity to fulfill its promise if we switched internet service providers?

Hello. I have had discount on service and on an xfinity gateway that ends on 6/2/2025. I received a message saying that the service discount has been extended - Great! Thank you! However, I didn't get any information re: the discount on the Xfinity gateway. If that discount won't be extended, when d