Good afternoon! Comcast has coordinated with the builder to run the cable from pole to home; I'd now like to sign up for service but I am unable to proceed as the address is not found.

I'm moving to a new home with Fiber-To-The-Home service. I believe it requires the XF3 Gateway.  I wish to use my own router and wireless access points.  This likely requires putting the XF3 in Bridge Mode (to avoid double NAT issue), but I wonder how I could still get X1 TV service as su

Hello, I would like to find out if Gigabit pro is available at my address. Thank you. 

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen.  I see no such icon or button.  It really shouldn't see this hard to navigate these forums!

Your customer service is absolutely absurd telling me false information to get my cable back on for my kids & I'm a single mother so that's like a slap to the face. Buisness with comcast has been awful and wonder why you all have not received a payment this month? Because no matter how much you

Hi, I'd like to find a list of prices for faster Internet plans (compared to my current Xfinity plan). I've searched for this several times, but always wind up looking at deals for "new residential customers only". Where is the page for folks like me, who already have an Xfinity Internet plan? Thank

How do I find out which plans are eligible for the autopay and paperless billing discount?

I press the microphone button on my XR15 remote. It beeps to show that it's listening. I say "Recordings" very clearly. It says, "Press and hold to try again." Why??? I'm doing the procedure right. It often works correctly on the second or third attempt. I've tested it all different ways -

I have been unable to check email for over two weeks, since approximately 16 April 2022, while on the Comcast network. When I switch to my non-Comcast cell phone's mobile network, it works fine.  The problem might be a routing or ACL issue on the Comcast network near Hillsboro, Oregon.  I

I recently (4 months ago) upgraded my service to the 900 mbps tier from 600 mbps. I crunched the numbers and found it to be a better deal (as well as faster). Part of the listed benefits of the upgrade was an eligibility for an additional $20 off my internet bill if I added a new mobile line within

Hello, I am trying to get my rewards tier to the correct one. Shows me as platinum when I should be diamond. I have tried to submit a request online but it says only the primary account holder can do it. I am the primary account holder. I have talked to customer service on the phone and they told me

I placed an order for pickup yesterday and Xfinity said it would be ready within an hour. My order is confirmed, but that's it. No updates.

Hi, I'm a new customer. My account is definitely eligible for Xfinity Rewards, but it's telling me otherwise when I try to activate. Xfinity Rewards was my main motivation for going with Xfinity, so I'm a little disappointed with this. Considering finding a different provider if this isn't resol

I’m confused as it a new install and there is nothing to connect to in the home. I.e coaxial cable.  Phone order guy said all we’d need is outside install.  Doesn’t make sense to me. Anyone have any info.  Hard to find on internets. thanks for your time. 

I’ve been trying to get the XB8 cable modem I’ve ordered 2x.s and the second order I found out today was cancelled I don’t understand I’ve been a customer for a very long time and I would like to get that upgrade can anyone help me get one?

After more than a year of flawless working, yesterday my Ethernet ports on my xb6 seemed to have stopped working. Tried an unplug reset and an app reset/restart. The Wi-Fi continues to work, but the Ethernet just says no internet. the lights are flashing green but no thru traffic. Tried plugging

a tree limb fell and now is pulling down the black comcast cable that runs between the telephone pole, hanging very low over driveway

Help. I have no sound on all channels. This morning. I've done a system refresh and a cable box reboot. Not sure what else to do

Message: "you are logged in but we are not able to access your account. Would you like to try again?" I tried Uninstalling and reinstalling the app. I am signed into the correct ID. Please help.

@EG So I was browsing through my settings in admin tool, and there is something called Local IP network, under that it says IPV6 Address Assignment  and stateful is selected. I honestly do not know what it means but I remember in the old days, like few routers ago that setting was set to s