Skip to main content
user_tje21

Visitor

 • 

4 Messages

Wednesday, April 23rd, 2025 6:36 PM

Closed

CANCEL

I have tried to cancel my service several times and have hit nonstop dead ends. I want to cancel my service immediately. I already have a new internet provider and want to be done with Xfinity.

Question

 • 

Updated 

19 days ago

60

2

0

Accepted Solution

XfinityRay

Official Employee

 • 

2.8K Messages

19 days ago

Thanks for working with our team to get things taken care of with your account, @user_tje21! It was great getting to be your service provider! We will always be here for you! 

0

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

19 days ago

Hello user_tje21. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. To move forward with the request, if you can please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

6

0

user_tje21

Visitor

 • 

4 Messages

I am confused what the first part of your message is pertaining to. I made this post first then saw on other forum posts that a message to Xfinity Support is required to move forward with cancellation so that is what I did. Can you elaborate?

19 days ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Happy to elaborate. An official employee would need to invite you send a direct message. Creating a post, and immediately sending a direct message would be what I was referencing as an unsolicited direct message. 

 

We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. user_tje21

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

19 days ago

0

user_tje21

Visitor

 • 

4 Messages

Okay, thank you I now better understand what you meant. Do I send the requested information to the Xfinity Support I show above or am I messaging a different user/address?

19 days ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

@user_tje21 that's a great question, and you would still be sending the information to Xfinity Support like your screenshots once you're instructed to send the direct message by an employee. 

With this being your first time interacting with us over Xfinity Forums, completely understand not being up to speed on the process. I can definitely help with making the change you're requesting, did you want to continue with getting the service disconnection set up? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

19 days ago

0

user_tje21

Visitor

 • 

4 Messages

Yes, please. I appreciate your patience with this.

19 days ago

0

forum icon

New to the Community?

Start Here