U

Visitor

 • 

1 Message

Thursday, April 24th, 2025 12:45 PM

72 hour account confirmation

I received an email from Xfinity to "click on the link" to verify my account/service. There is a 72 hour completion requirement. 

Is this legitimate?

Official Employee

 • 

4.1K Messages

2 days ago

Hello user_jmj13o, thanks for taking the time to reach out on our Forum. We value you being a customer with us, and my team is here to help. This link does not sound legitimate, but we would happily double-check this on our end. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Also, in the meantime, please follow this link for more information on how to protect yourself from fraud. 

(edited)

forum icon

New to the Community?

Start Here