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10+ hour outage.

My power went out due to a storm and came back on at 12:30pm YESTERDAY. It’s now 1am and still no internet. When I checked the status yesterday it stated services would be turned back on by 3:30. Well 3:30 came around and still no internet. So I checked the status again, this time it said 9:30. It’s

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Comcast is becoming way too expensive.

My bill is now $80 more than what my previous plan I chose the last time I upgraded it. My plan page literally says "$130 a month" yet my bill is $211. And now the cost is going to up an additional $20+ in January 2024? In addition, I am using my own Modem and Wifi Mesh Routers, and apparently that

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2.1K

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I need to know what my early termination fee will be if I cancel right now.

I would like to know what my ETF would be if I canceled my service right now. I am thinking about leaving due to better offerings from my power company providing fiber.

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Whole home WiFi is interupted when an iphone/ipad connects

When my son comes home with his iphone 15 and Ipad 8th generation, our whole WiFi slows down or stops. If I'm on a zoom call I get disconnected. This has just started happening in the past month, so I'm wondering if its a software/firmware issue. An ideas? How can I troubleshoot this?

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Help with ACP

I qualify for ACP, but my acct shows $80.00 monthly with xfinity for internet.  Any suggestions are welcome. Thanks. 

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Customer service

I had an appointment set up for my mother-in-law in her assisted-living facility. I made all the arrangements with the facility. I made all the arrangements for someone to be there and then Xfinity changed the appointment. It’s been a week and I still can’t get my mother’s phone moved. I have now ma

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No Dial Tone - Home Voice

Just added the service. Cannot get a dial tone. Internet & TV working fine. Have reset the modem / router multiple times. Phone cord inserted in the #1 phone port. Have now lost three hours trying to resolve and cannot find a way to actually speak with a human to advise or assist.

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how to unblock incoming emails

I used filters to block a certain email and consequentially all of my incoming emails are block. Do not know how to correct it. I can receive spam emails and I can successfully send emails.

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6

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Television

My tv is reading view policies or cancel and I can’t change it. Also. I can’t get hdm1 either.

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9

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I do not have Device Setting>Audio >Bluetooth

I am trying to pair a Bluetooth speaker to my TV Box MO MX011ANM. I go to Device Setting>Audio and there is no Bluetooth Devices 

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My account

I have asked to discontinue Now as I did not order this. My elderly grandpa with dementia ordered it not knowing what he was doing. I have requested this 3 times now. I was told no twice then finally told it was canceled and was charged once again. I am looking for a new provider and will need to t

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6

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Closed

No internet connected

I'm trying to get internet through 2 devices -arris sb6190 and arris sbg10. But app can't connect/find them.i tried both coax outlets,check outlets from the inside for damage,restarted all.but it not connecting. What's the problem here? Devices itself?as they have "intel" logo and bad puma chip?per

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Intermittent Connection and Packet loss every 15-20 Minutes

I'm experiencing intermittent connection drops around 15-20 minutes, which has become increasingly frustrating as it hampers my ability to conduct essential tasks such as Zoom/Teams calls or live trading. Despite multiple attempts to resolve the issue through both phone and in-person technical suppo

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6

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Outside box

Outside box is damaged and needs repair

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Accepted Solution

Confirming whether I am in an Enhanced Speed Market

According to my internet plan specifications, I should be eligible for the "Next Gen" 100 mbps upload speed if I use one of the compatible COAM devices (I am specifically looking at the CODA56). However, I want to confirm that enhanced speed is available at my service address before purchasing a new

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7

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Accepted Solution

Xumo stream box shuts itself off

After a 28% increase in my Comcast bill, I called customer service to see what could be done. I had a very minimal cable package but fast internet. I never had even hooked up the cable box that I got from Comcast since I didn't really need it. What they offered was a pretty good deal including a new

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3.3K

28

Please Help. Unauthorized Charge on bill.

Showing paw patrol movie purchase for $1.99 for February 25th. My home was empty.  Family was in Florida that week.  Please remove this unauthorized charge from my bill.  Thank you.

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Signing up for Max

I have spent the whole morning trying to add Max to my account but each time I sign in and try to add it to my account I get the message Sorry about that! We had a problem with our site. What good is it to have a website when it can't even handle the basics?

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8

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email not showing up after 2 days

email showing only emails from today and yesterday. I need the older emails.

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Xfinity agent told me acp would cover everything but $30.

I had xfinity wifi through acp and an agent called me and told me I could get an unlimited phone line with my internet for $30. I had tru connect through acp which is junk service. I asked the lady several times if she was sure my bill would only be $30 and she confirmed yes with ACP. They sent me a

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