Internet Cutting Out between 5-10pm

Why does Comcast think it's okay to have mini-outages during peak bandwidth hours? It's becoming impossible to play games with my friends, watch tv, or even just stream videos because of increasingly frequent internet mini-outages. From being disconnected constantly from servers to having my whole PC outright have no internet connection every single night. I'm becoming so exhausted and frustrated.

Would love to hear what other's experiences have been and if there's any path forward before I switch ISPs.

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XfinityMarshante

Official Employee

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407 Messages

1 month ago

Hello @Karaoke5009, Thank you for taking the time out of your day to leave a post. Sorry to hear that you are having ongoing service interruptions every night. When the connection drops does the modem reboot or stays on? Have you checked the connections to make sure they are tight?

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Karaoke5009

Visitor

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3 Messages

The modem stays on. I've tried resetting the gateway/modem, changing ethernet cables, and no luck

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1 month ago

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XfinityThomasA

Official Employee

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2.7K Messages

Those are great steps to take, Karaoke5009! We can help! Is your PC connected via Ethernet or over wifi? Have you tried checking the Xfinity app when this issue occurs? If no problems are reported, you can even use the app to troubleshoot. It works great and is easy to use.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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Karaoke5009

Visitor

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3 Messages

I'm connected via ethernet. The app has been no help to troubleshoot. The outages will occur for 1-2 minutes and happen multiple times during this window. I think your business is throttling me during peak hours to save on costs which is horrific practice.

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1 month ago

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XfinityRaf

Official Employee

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1.2K Messages

Thank you for confirming. If you could send our team a direct message with your full name and full address, we can further investigate to see if we can see any issues on our side.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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Your Home Network

Karaoke5009

Internet Cutting Out between 5-10pm

XfinityMarshante

Karaoke5009

XfinityThomasA

Karaoke5009

XfinityRaf

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