Greetings, @user_25o4ef! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your SIM card, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
Can you tell me a little more about what's happening? Did your original SIM card stop working, or is this a new SIM card? Is this a physical SIM card or an eSIM? Are you getting an error message of any kind?
@user_qh0gih, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.3K Messages
22 hours ago
Greetings, @user_25o4ef! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your SIM card, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
Can you tell me a little more about what's happening? Did your original SIM card stop working, or is this a new SIM card? Is this a physical SIM card or an eSIM? Are you getting an error message of any kind?
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