Being charged double on hold for 7 hours hung up on 4 times

Hello @user_gvw5jw I understand spending 7 hours to resolve an issue could be frustrating, but I am here to fix your issues. To begin, do you mind sending a direct message so that I can retain information needed to enter your account?

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.