Contributor
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84 Messages
Internet, TV and Phone Outages reported on Outage Map last 3 day days at approximately 9PM EST
Internet, TV and Phone Outages reported on Outage Map last 3 day days at approximately 9PM EST through 12AM EST in Pennsylvania 15143 zip code. Service has been adversely impacted by these repeated outages (beginning 7/2/25).
Is Xfinity actually aware of this issue? If so, what action plan has been implemented?
Thank you
EG
Expert
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111.5K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.8K Messages
2 days ago
@brunman31 - Thank you for taking the time to visit our community forum with these service interruption concerns. As you seem to already know, you're in a great place for support! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve issues as quickly as possible. Based on what you've stated about these interruptions being reported in the Map, I would say we definitely do know about it, and I am positive our field team is working hard to implement a more permanent fix. We provide some ways for you to keep track of updates as they become available - you may use the Xfinity App and/or visit our Status Center for further details. Please let me know if that helps! And thank you so much for your patience while our technicians and engineers engage in a resolution.
(edited)
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