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user_2472ii
1st Topic

Visitor

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2 Messages

Wednesday, July 16th, 2025 11:48 PM

No way to be treated

I was given my cell number by Xfinity over 20+ years ago , recently I wanted to switch providers, phone unlocked , got transfer pin , bill paid . I tried (6) different providers and they all got the same message from Xfinity- an unknown error .i went to a Xfinity store sat there from 10-4 while I called other providers, same results , I asked the manager can’t you do something- his reply was NO , after many attempts to call cooperate left the same results I was forced to get a new number , now my business has suffered as I have , now no one can find me imagine a company the size of Xfinity and no one knows what the unknown error is ,I just recently had heart surgery and this nonsense 

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Updated 

5 hours ago

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XfinityMartyR

Official Employee

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2.3K Messages

15 hours ago

 

user_2472ii We appreciate you reaching out to us over our Community Forums. Can you please provide a little more claraity into your concern? Were you trying to transfer a mobile phone number from Xfinity Mobile to another mobile provider, or from another provider to Xfinity Mobile? 

 

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user_2472ii

Visitor

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2 Messages

@XfinityMartyR​ I was attempting to port out my Xfinity number to another carrier only to find out the number was a Verizon number as are the towers that Xfinity uses, hundreds of calls , 20+ years of being with them & they wouldn’t accommodate to change the due date so now my business & life is upside down since no one can find me 

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5 hours ago

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XfinityThomasB

Official Employee

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2.1K Messages

user_2472ii I can assure you that we can help get this sorted out, the phone number would be associated the Xfinity Mobile if the service is set up with us. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 hours ago

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