USELESS customer service

i sat on the phone for an hour-wasted my entire lunch-trying to get my issue fixed (unauthorised heightened bill charges i was never made aware of). i had to be redirected to three different people, explaining my situation each and every time despite the representative saying they would explain to the next person. they explained the issue on their end to me more than six separate times, as if i was stupid and didn’t understand what they were saying. i understood, but they did not care about the fact that it all came down to something that was THEIR fault. xfinity has the absolute worst communication i’ve ever seen; between employees, with customers, anyone. they take zero accountability for their wrongdoings, and act like there’s nothing they can do to resolve an issue to do with money, as though it’s not a multimillion dollar company. the last person i spoke to, kept avoiding me asking for someone higher than her, and explained to me more than three times why she couldn’t do anything, which i didn’t care what she could do, someone above her CAN do it. xfinity has zero regard for their customers money, retaining their business, and doing the right thing. the fact that i had three separate employees tell me three different things entirely, then was not redirected to someone higher? incredibly rude. on top of that, after the girl spoke to me as though i was stupid (trying to explain autopay to me when i’m VERY clear on how that works) she then had the audacity to try to sell me something. what kind of crazy (blank)-backwards kind of business is this?