Visitor
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1 Message
What kind of plan is this?
My apartment complex has a deal with Xfinity and they told me it would be gigabit speed internet but when I log into my account it says:
300Mbps Plan
Download speeds: up to 1100 Mbps
Upload speeds: up to 35 Mbps
Its a 300Mbps plan but it goes up to 1100 Mbps? How does this make sense? Also my speeds are nowhere near 1100 Mbps. It barely reaches 200 Mbps.
EG
Expert
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111.7K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2.3K Messages
12 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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