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user_efjo4e
1st Topic

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3 Messages

Monday, July 14th, 2025

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Storm Ready WiFi continually flashing LED

My Storm Ready WIFI has been working great for 3+ months. All of a sudden (without any system changes) the Storm Ready device has the slow flashing LED. I've tried resetting it and my router several times but no change. 

Frustratingly my Xfinity App shows me as offline when I'm not so I can't use that for anything useful.

Some help please.......

Question

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Updated 

1 month ago

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Accepted Solution

XfinityShawn

Official Employee

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1.8K Messages

1 month ago

@user_efjo4e My team is glad to have helped you get this resolve. We are always here for you. Take care, and have a good day. 

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XfinityMartyR

Official Employee

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2.5K Messages

1 month ago

 

user_efjo4e Thanks for reaching out! If you're unable to access the Xfinity Gateway, or the Xfinity Storm Ready WiFi unit in the Xfinity app, the app may need to be updated. I would recommend removing the Xfinity app, and reinstalling it. Hopefully, that will update the connection to the Gateway, which in turn should allow reactivation of the Xfinity Storm Ready WiFi unit. 

 

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user_efjo4e

Visitor

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3 Messages

Yes, I have tried this already without success. Now the Xfinity App comes back with "Sorry we are having trouble" every time I try to activate Storm-Ready WIFI. Not a very helpful message.

Any other suggestions as this is frustrating and I can't seem to get any other help with this issue?

1 month ago

0

XfinityMartyR

Official Employee

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2.5K Messages

user_efjo4e Thanks for the additional information! The message "Sorry, we're having some trouble" typically indicates an error during the activation or provisioning of Xfinity equipment. These errors may arise from system issues or coding errors. We can take a closer look for you, please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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1 month ago

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EG

Expert

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112.8K Messages

1 month ago

@XfinityShawn 

Re-opening this topic...... If known. Would you please share with the community what the solution for this issue was so that all readers here may benefit from it ? Thank you.

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user_efjo4e

Visitor

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3 Messages

The Xfinity support team had to re-provision my modem/router and then reactivate the Storm-Ready device.  Not sure if the Xfinity database had an incorrect modem type for my location so when an update was attempted it messed things up. But the re-provision of the modem was the key. Could only have got this fixed via the direct messaging with technical support. All working well now.

1 month ago

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EG

Expert

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112.8K Messages

1 month ago

@user_efjo4e 

Thank you very much for responding ! Be well !

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