My grandma likes to use the voice remote function. She watches a lot of home shopping. When she says QVC, it started opening the app rather than just switching to qvc channel. Is there a way to fix this so it just goes to the channel?

I am having the same issue.   I reported the issues a few months ago and they sent out a tech to my house and they decided to swap out my cable box.   Everything worked ok for a while and now the problem has returned.    When i flip channels, QVC2 will appear.   Sometimes without doing anything, the

When trying to customize my service online (via "Customize plan"), I get a message that "Your order deserves a little more attention.Unfortunately, we're unable to complete your request online, but our knowledgeable representatives are available to help you right now." I want to change my plan onli

I am trying to order a phone online but i can’t change the shipping address at all. Everything is correct in the account.

I am looking into having only internet with Xfinity, which involves canceling my cable, all the equipment and my home phone, but it will not let me see anything online or pricing. How can I look into this?

The Xfinity mobile app is not allowing me to enter the CVC number for my payment card. It keeps erring and indicating that the only numeric characters are allows in that field. I am, however, only typing numeric characters. Something in that form field is broken making it impossible to submit paymen

Why does my DVR show 89% full with only 19 hours recorded?

I want to possibly add unlimited data to my plan. I want to see my options online. I am unable to access the change my plan page. The change my plan page tells me I cannot do it online, but that can't be right. I want to see all available options without having to go through a salesperson.

I've been a customer with xfinity for nearly 15 years, through several states and moves.  My bill with xfinity has gotten absurdly expensive and, until recently, I had no other choice, but T-Mobile's Home internet is now available.   I wanted to see if there were any ways I could mak

I've been having this issue with my internet for about a month now. It runs fine for the most part. I can check email, watch videos, and work from home uninterrupted. But when I log in to an online game I'm disconnected after a few minutes and my computer loses internet for several seconds. Usually

Just as the title says, our Xfinity modem shows solid lights for “Power,” “US/DS” and “Online” but nothing else. After getting home today from a trip, we noticed our internet was a little slow. I cycled the power on the modem as I normally do. The reboot process started normally, but it started tak

unable to change internet plan online. Getting the error https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003 We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help. What can I do to have the issue res

unable to change internet plan online. Getting the error https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003 What can I do to have the issue resolved so that I can change the plan online. We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help.

I hope a customer service manager can help. I've already spent a lot of time on chat and on the telephone. I've been stuck in the maze of trying to get this resolved, with no luck. I requested a move to a new address *without* equipment because I'm using my own. I then got an email saying that equi

I cannot pair my jvc tv and my XR15 Xfinity remote. I have tried all codes numerous times and cannot get it to work. Is the anything else I can do. JVC TV Model LT-40-MAW300

Cannot make an online payment because everything I click the online payment button on the website I get access denied. Also the payments page returns 404, meaning that there is no payments support page. Why is comcast always responding with access denied? Why is this always happening? Why cant com

Moved in June, all my mail is forwarded. I still have an account and am a current customer. My online it shows my account it paid in full.  Yet somehow, I'm behind $91.35 on the account on my old address and was sent to collections. The only notice I received that I was past due was from a co

At a loss what else to do. TV works fine, app shows router working, but cannot get wifi to work

My payment is due 7/24.i have been trying since then to pay online. I was finally just able to get the payment through. Plez dont charge me late fees

​Each week When I record Shark Tank or GoldRush for example on my DVR, they will not show up on the app.​ ​These shows are NOT restricted by any licensing stuff, they used to show up all the time on the xfinity app and I watched them on the phone. Now they never show up, not even in the trash.​