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user_att0g2
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Thursday, February 22nd, 2024 3:55 PM

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Voice remote qvc channel vs app

My grandma likes to use the voice remote function. She watches a lot of home shopping. When she says QVC, it started opening the app rather than just switching to qvc channel. Is there a way to fix this so it just goes to the channel? 

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7 months ago

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XfinityEmilyB

Official Employee

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1.6K Messages

7 months ago

@user_att0g2 Welcome to our community forum and I think you're awesome for helping out your grandma with her voice remote :). Can you try saying "QVC Live TV" and let me know if that works?

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user_att0g2

2 Messages

No this did not work. It goes to QVC3. The voice command works for QVC 2 & 3 but if you just want regular QVC it launches the 3rd party app. Saying “QVC live tv” goes to QVC 3

7 months ago

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ccRuben

Retired Employee

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729 Messages

@user_att0g2  Please send a direct message, we will be happy to take a closer look. Thank you! 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

7 months ago

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