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user_bba94c
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Conversationalist

16 Messages

Monday, February 12th, 2024 4:27 AM

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online payment

Cannot make an online payment because everything I click the online payment button on the website

I get access denied. Also the payments page returns 404, meaning that there is no payments support page.

Why is comcast always responding with access denied?

Why is this always happening? Why cant comcast customers make a payment online?

Payment Denied?

This is so frustrating. Access Denied. Access  Denied.  Access Denied.

#18.b22d3e17.1707709498.5e417984

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Updated 

8 months ago

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user_bba94c

16 Messages

9 months ago

Why is comcast always responding with payment denied?

Why is this happening, only with comcast customers cannot make a payment online?

Payment Denied?

This is so frustrating. Payment Denied. Payment Denied. Payment Denied.

#18.b22d3e17.1707709498.5e417984

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XfinityEricB

Official Employee

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1.7K Messages

user_bba94c Thanks you for reaching out to us for assistance today with your payment concern. Has the payment method you are using had trouble in the past, or is this the first time you are getting the error when trying to make a payment? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 months ago

0

user_bba94c

16 Messages

8 months ago

This access denied issues seems universal and has been for a long long time and there has been no discernible change to the website that comcast even cares to even address this problem to make payments.

Note: This comment was created from a merged conversation originally titled access denied

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EG

Expert

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107K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

8 months ago

0

user_bba94c

16 Messages

8 months ago

Access Denied

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference #18.92d3e17.1710545316.5ae8ebe

This is what I encounter every time, nearly every time, I try to make a payment on the comcast website.

Is there any chance that comcast is doing anything to address this issue?  I'm sure if this problem was as public as the AT&T wireless coverage outage

issue, this problem would be fixed immediately. Unfortunately, this is not the case and it seems comcast ignores captive audiences.

To make it worse, comcast has raised the rates.

A few weeks later comcast claims to have improved service without raising rates.

Note: This comment was created from a merged conversation originally titled access denied

5

XfinitySara

Official Employee

 • 

1.3K Messages

Hey there, @user_bba94c! We're still more than happy to look into this for you and help however we can. To clarify, are you accessing My Account online, here, using a web browser? If so, what type of device are you using (i.e. smartphone, tablet, computer, etc.)? Have you tried making payments after logging in to the Xfinity App, by chance? We provide many ways to make payments including these options as well as at our Xfinity Stores or through the automated system when calling 1-800-XFINITY (1-800-934-6489). When you get a chance to answer my first couple of questions, we'll see what else can be done to resolve this for you as quickly as possible. Thank you for taking the time to reach out!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_bba94c

16 Messages

I prefer to make payments using the comcast.net website so that I can check my email at the same time.

Also it shouldn't matter what device and browser is being used. Any other payment sites work just fine,

it's comcast that is creating the problem. Also comcast should eliminate all the trackers on the website,

it would definitely speed up the website.

8 months ago

0

XfinityEmilyB

Official Employee

 • 

1.7K Messages

@user_bba94c Thank you for keeping us posted so we can continue helping with the error message you're receiving on the site. We will need more information so we can determine the root cause of the issue and help you towards a resolution. Have you cleared cache and cookies from your browser settings? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

Again

Expert

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31K Messages

@user_bba94c​ 

I prefer to make payments using the comcast.net website so that I can check my email at the same time.

Also it shouldn't matter what device and browser is being used. Any other payment sites work just fine,

it's comcast that is creating the problem. Also comcast should eliminate all the trackers on the website,

it would definitely speed up the website.

Sometimes Chrome and Edge don't always play nicely with the Comcast/Xfinity website.  It's why we ask if you have used another browser so that we can figure out what is going on.  If you're using those two browsers, try another one like Firefox, or any one that doesn't use the same engine as Chrome and Edge.

When you get the 404 page have you signed in before that?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

8 months ago

0

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