1 Message
Changing internet plan online
I want to possibly add unlimited data to my plan. I want to see my options online. I am unable to access the change my plan page. The change my plan page tells me I cannot do it online, but that can't be right. I want to see all available options without having to go through a salesperson.
Accepted Solution
XfinityAdrienne
Official Employee
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1K Messages
11 days ago
Hey there, @user_igh059! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
I am sorry to hear about the frustrations with getting the details of adding unlimited data onto your account. We can certainly go through all available options wtih you, and share the details regarding new promotions. We will continue to work with you in DM with your account specific details.
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EG
Expert
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107.9K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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janeyy
New Poster
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2 Messages
6 hours ago
i’m trying to change my services and online just freezes and wait time in ijine is ages with multiple automated hoops.. feels like a scam by comcast that should be investigated
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