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user_igh059
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Tuesday, December 31st, 2024 3:18 AM

Changing internet plan online

I want to possibly add unlimited data to my plan. I want to see my options online. I am unable to access the change my plan page. The change my plan page tells me I cannot do it online, but that can't be right. I want to see all available options without having to go through a salesperson. 

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Updated 

10 days ago

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XfinityAdrienne

Official Employee

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1K Messages

21 days ago

Hey there, @user_igh059! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message. 

 

I am sorry to hear about the frustrations with getting the details of adding unlimited data onto your account. We can certainly go through all available options wtih you, and share the details regarding new promotions. We will continue to work with you in DM with your account specific details. 

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EG

Expert

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108.1K Messages

21 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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janeyy

New Poster

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2 Messages

11 days ago

i’m trying to change my services and online just freezes and wait time in ijine is ages with multiple automated hoops.. feels like a scam by comcast that should be investigated 

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XfinityAirelle

Official Employee

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2.3K Messages

 

janeyy I'm very sorry to hear about your frustrating experience while trying to change your services. That’s definitely not the experience we want for our customers, and I understand how important it is to make service adjustments quickly and easily.
 
Our yteam can help! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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