2 Messages
Customizing Plan Online
When trying to customize my service online (via "Customize plan"), I get a message that "Your order deserves a little more attention.
Unfortunately, we're unable to complete your request online, but our knowledgeable representatives are available to help you right now." I want to change my plan online, can someone from Xfinity Customer Service here help me? Thank you.
Official Solution
XfinityAirelle
Official Employee
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2K Messages
9 months ago
@user__josh Thank you for taking the time to work with us today! You reachoed out to us due to having trouble changing your plan online. Our awesome team was able to get you into a new package that works for your needs. We will be closing this topic as resolved. If you have additional questions or concerns, please author a new post. It was a pleasure working with you and we hope you take care. Bye for now!
(edited)
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XfinityBenny
Official Employee
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616 Messages
9 months ago
@user__josh Yes, the community is a great place for help from other users, or employees through direct messaging. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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