Regular Visitor
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24 Messages
Certain Shows On DVR will NOT show up on App or Online Anymore
Each week When I record Shark Tank or GoldRush for example on my DVR, they will not show up on the app.
These shows are NOT restricted by any licensing stuff, they used to show up all the time on the xfinity app and I watched them on the phone. Now they never show up, not even in the trash.
Shark Tank, GoldRush are missing from the app, but you can see in the image below its on my DVR. And yes I tried uninstalled the whole app and reinstalling, signing out, clearing memory, rebooting. This has been this way for about 2 months now.
Andyr1
Gold Problem Solver
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7.9K Messages
2 years ago
You probably have a true DVR, and for some reason, those shows are not syncing with the cloud. You can try deleting the series recordings for them, then recreate it and see what happens.
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CCMarcella
Official Employee
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352 Messages
2 years ago
Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
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