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Tuesday, November 5th, 2024 6:28 PM

Unable to change internet plan online

unable to change internet plan online. Getting the error https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003

What can I do to have the issue resolved so that I can change the plan online.

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

Accepted Solution

Official Employee

 • 

1.7K Messages

18 days ago

 

user_ny840f Thank you so much for using our Forums and we are sorry to hear about the issues you are having trying to change your plan. You came to the right place for help and to get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

Expert

 • 

107.1K Messages

18 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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