Hey there, @Daniel_. Without additional context or looking at account details I would assume you're seeing that message because you are not paying for the additional 150 hours of DVR storage for $10 a month and are only utilizing our free 20 hours of cloud DVR storage that comes with every Xfinity TV plan. Review your monthly statement to see if you are being charged for the additional DVR storage.
Accepted Solution
XfinityBradM
Official Employee
•
915 Messages
9 months ago
Hey there, @Daniel_. Without additional context or looking at account details I would assume you're seeing that message because you are not paying for the additional 150 hours of DVR storage for $10 a month and are only utilizing our free 20 hours of cloud DVR storage that comes with every Xfinity TV plan. Review your monthly statement to see if you are being charged for the additional DVR storage.
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