2 Messages
Unable to change internet plan online
unable to change internet plan online. Getting the error https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003 We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help.
What can I do to have the issue resolved so that I can change the plan online.
Accepted Solution
EG
Expert
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117.7K Messages
1 year ago
Concern moved here to the Customer Service help section.
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Accepted Solution
XfinityMartyR
Official Employee
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3.2K Messages
1 year ago
Thanks again, @user_ny840f for reaching out! I'm glad we could help you get your plan changed, and find a new promotion. Take care!
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XfinityDemitrius
Official Employee
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2.6K Messages
1 year ago
Hey @user_ny840f, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.
I appreciate you giving the online portal a try. I am unsure of the error, but we will be more than happy to view any available and eligible promotional plans for the account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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