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Move utility box in yard
We hare having a fence put in place the the existing green utility box is currently too close to the property line for us to do this. How would I go about having that box moved?
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Customer Service
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Damaged utility box with exposed wires
I have a damaged Xfinity telecommunications utility box that has exposed wires on my property. I have been trying to reach out and report it, but because I do not have a account I cannot get through to an agent
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Customer Service
Underground cable is not actually underground
Xfinity said that they buried the cable lines but they actually just laid them along the property line instead of burying them and the cable is sitting exposed. Please send someone to actually trench and bury
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Customer Service
My ❓ question is, #1 my mom and I have to move, we have Xfinity cable services and we need to, be able to know if we can get cable tv, DVR boxes and the unlimited internet connection into a seperate building 🏢 but on the same property and I would ha
2 Xfinity accounts in same household
This incident took place from 4/3/22-4/5/22 I had an unpleasant few days with Xfinity. I moved into a room of a house, and this room has a coaxial outlet. My landlord has their own Xfinity modem in the house. So I called an agent. By the end of it I talked to 7 agents telling me 4 different things.
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Hello @user_9989b6! I apologize to hear that you have had such a poor experience. Have you tried reaching out to the shipping company and filing a damage claim with them?
Xfinity Mobile Trade In [Edited]
On July 24th, 2023, I ordered an iPhone 14 Pro Max and took advantage of the $600 trade in for my iPhone 8 Plus. I inspected the phone before shipping it off to trade in. I received an email this morning from Xfinity Mobile stating, "Unfortunately, your trade-in phone doesn't meet our acceptance cri
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Moving Green Utility box
Hello, who do I connect with about moving a green tower on my property to another location? The current location is creating issues with accessing my backyard as it’s right in front of the path/door.
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Customer Service
xfinity vehicle
There is an Xfinity van that appears to be abandoned on the property I am a trustee at. I have wasted an incredible amount of time trying to get contact information to resolve this issue. Please advise.
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Customer Service
Hello, @user_mmae41. Congratulations on purchasing this property. I appreciate you making us aware you're looking to relocating the cable via Forums. This is something we can definitely look into once the property is purchased. What questions and con
Cable line relocation
I am interested in purchasing a property in which I would want to relocate the cable line. I would like to speak with someone about this asap. Thank you.
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Hello @user_11c95a thank you so much for contacting our Xfinity Support Team over our Forums. We are happy to take a look into this and see what can be done about the damage on your property. In order to get started, can you please send me a private
Property Damage
I've recently noticed property damage to my lawn from a service vehicle accessing it's infrastructure. Please help in rectifying the situation.
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Thanks. Wish I hadn't clicked on it. Hopefully it did no harm. I changed my password, hoping that would mitigate any damage I did by clicking on it.
Is the email saying I need to agree to new service agreement by May 7th legit??
It says the following. I reported it as spam, to abuse@comcast.net We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transp
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There are no damage or kinks but there is a splitter. Looks like it may be two splitters. I don’t believe they are necessary as everything in house is now wi fi
Network Timeouts/Packet Loss
There was a recent network outage at our home. I believe there was an accident at a pole nearby. Since then, I have been noticing intermittent internet connectivity issues - ping timeouts and packet loss - that are affecting my internet connectivity. I have used the chatbot and reset everything but
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Is there a risk of hardware damage with downstream power level being too high or just a stability issue? Thes is what my currant signal look like.
Do my modem logs and signal look ok?
I'm having occasional disruptions in service. Is it normal to have errors like this? Signal look ok? Thanks
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Damaged utility vault
I’m not sure exactly how to get this fixed, we have a damaged utility vault for Xfinity in front of our house. I attempted to submit a request previously, But since my Xfinity account is through my parents address, they sent the repair technician to their house instead of ours. There was no way for
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Customer Service
I don't see any way a system upgrade could damage a TV. There is no high voltage or anything else. If anything would be damaged, it would be the cable box or modem, not the TV.
TV rendered unrepairable after "upgrade"
Our neighborhood went through an unannounced "system upgrade" last Thursday and Friday 9/22 and 9/23. Had no internet TV or Cable for 36 hours. Upon being notified the upgrade was finished, my main TV no longer worked, showing only vertical lines. 3 year old smart TV from Vizio, 55 inches, all was w
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@XfinityHeather is there a direct phone number to call to do this? Consolidated Communications has a direct number to report damage and they create a service ticket on the spot.
Damaged Green Utility Box
I am looking to have the service box at the end of my driveway repaired. It is bent over & the cover can come off. Wires are exposed at the bottom. We have been having issues with our internet as well, so I'm wondering if wires in it are damaged. What is the direct line of communication to coordinat
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Moving with overlapping dates
Hello, I am closing on a home at the end of the month. We will have this property and our rental home both until June. What is the best way to go about setting this up?
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Customer Service
I completely understand how frustrating it can be to have your services offline while your power is not impacted @user_wlyrlb. When this occurs, there could be damage to telecommunication lines in your area. Comcast Texas has more than 700 dedicated
Restoration Time in Houston
Our internet/cable worked through the entire hurricane and went down after the storm passed. We cannot get an answer from ANYONE when our service will be restored. My husband works from home and cannot do his job and we cannot get through to anyone at Xfinity to get an any answers. Literally cannot
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Wires down
Who do I report downed wires to? They’re obstructing the only entrance to my property and I submitted a request online that I’m not even sure was received because I got no confirmation email/text or any response whatsoever.
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Customer Service
I need to get a cable removed off some power poles also and not sure how to direct message. The house has been removed and the property is going commercial and power company is removing the poles.
cheryl990
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8 months ago
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Cables removed from pole
A pole in front of our house was damaged in a car accident. Cumberland Electric has moved power lines to a new pole but they said Comcast would have to remove their cables before they can remove the pole. The broken pole is dangerous and needs to be taken down.
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