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user_11c95a
1st Topic

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2 Messages

Friday, October 21st, 2022 7:02 PM

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Property Damage

I've recently noticed property damage to my lawn from a service vehicle accessing it's infrastructure.  Please help in rectifying the situation.

Question

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Updated 

3 years ago

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XfinityJorge

Official Employee

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2.3K Messages

3 years ago

Hello @user_11c95a thank you so much for contacting our Xfinity Support Team over our Forums. We are happy to take a look into this and see what can be done about the damage on your property. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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user_11c95a

Visitor

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2 Messages

@XfinityJorge​ [Edited: Personal Information]

(edited)

3 years ago

0

CCMarcella

Official Employee

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352 Messages

Hi there! This is definitely not the kind of experience we want our customers to have with us. We'll check on this right away and will do the best possible for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this damage issue. Thanks. 

To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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3 years ago

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