Visitor
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1 Message
Underground cable is not actually underground
Xfinity said that they buried the cable lines but they actually just laid them along the property line instead of burying them and the cable is sitting exposed. Please send someone to actually trench and bury
XfinityDemitrius
Official Employee
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1.8K Messages
1 day ago
Hey @user_h9fp56, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the cable drop line. I would be more than happy to offer my assistance looking into this further for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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