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25exeter
1st Topic

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3 Messages

Thursday, May 19th, 2022 12:50 PM

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Damaged Green Utility Box

I am looking to have the service box at the end of my driveway repaired. It is bent over & the cover can come off. Wires are exposed at the bottom. We have been having issues with our internet as well, so I'm wondering if wires in it are damaged. What is the direct line of communication to coordinate to have this fixed?

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3 years ago

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CCHeather

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1.1K Messages

3 years ago

@25exeter 

Thank you for reaching out to the Digital Care Team. Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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25exeter

Visitor

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3 Messages

@XfinityHeather​ is there a direct phone number to call to do this? Consolidated Communications has a direct number to report damage and they create a service ticket on the spot.

3 years ago

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25exeter

Visitor

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3 Messages

Frankly, anyone should be able to report damage without having an account with you.

3 years ago

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CCHeather

Problem Solver

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1.1K Messages

@25exeter Anyone, including individuals without our service, can report an issue and have it repaired. Please call 1-800-XFINITY. 

I no longer work for Comcast.

3 years ago

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