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Outdoor Comcast Cable Box Being Used for Trash and Garbage Storage
Hi, I'd like to report one of your Comcast outdoor main box enclosures is being used as a trash/garbage. This box is in the side of the house located on {Edited Personal information}. This is fast becoming a potential fire hazard if not addressed asap.
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Customer Service
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Blocked Xfinity Comcast IPMAP connections from outside the US
I'm unable to access the Xfinity Comcast IMAP servers from outside the US using various email clients, such as, Apple Mail on iOS, Outlook on Samsung Android and iOS, even though I can access the email via the Web browser email application on Xfinity.com. I'm trying to connect through a safe home Wi
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Accepted Solution
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Trade-in Scam?
Long-time Xfinity customer here. Decided to move mobile service from AT&T to Xfinity Mobile in September 2024. Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile. We received our new phones and sent in our t
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Plan
@user_c7zeob Xfinity isn’t going to admit any wrong doing on their part. I’ve been with their over priced service for way too long. I also don’t agree with them that I gave info allowing these [Edited: "Inflammatory"] access to my
Target Gift Card Scam *BEWARE THEY ARE GOOD*
*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target Pr
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When will comcast finally upgrade channels from sd to hd?
when will comcast upgrade channels from sd to hd?these are some still not in hd: laff,heroes and icons,charge,antenna tv,the movie channel xtra,screenpix westerns,hbo signature,hbo comedy,hbo family,wcbs 2 new york,wnbc new york,wabc 7 new york,outdoor network,fanduel,crime investigation network,fet
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Customer Service
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Moving to an apartment community which has its own Comcast plan
I’m the current Comcast user and already had a contract of 2-year $60 plan. However, I’ll move to a new apartment where its community has a special $50 plan for all the residents living there, which will directly charge us on the monthly rent. Therefore I’d like to cancel my current $60 plan while m
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Customer Service
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TDAmeritrade communication issues?
Been having some major latency issues using Thinkorswim platform since 3/30/2022, contacted TDA and tech support showed high latency, and also said they had reports of comcast issues communicating with their servers but nothing on their end. Trying to do my own speed test, ping test, and usage all s
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Your Home Network
I had the exact same experience today 5/4/23. They were very professional, the scam involved downloading ULTRAVIEWER to allow them to upgrade my modem to 5G. When Google mentioned scam, I stalled for more confirmation. They knew my Name Addres
scam
Just received a call saying that customer service was attempting to upgrade the router remotely from 4G to 5G. As I was going to see what color my router was... she (with a heavy Indian accent) began telling me to please type in a code in my PC. I played dumb and pretended to not understand what sh
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I have (2) XG2v2-P Pace Model PX022ANM boxes from Comcast
I have (2) XG2v2-P Pace Model PX022ANM boxes from Comcast used on (2) non-smart TVs. One box has a blue lit stripe on the right side & the other does not. Power settings are the same on both. After 4 hours of being on the one without the blue light asks me if I am awake. This is annoying. Do I need
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X1
This exact scam was used on my elderly parents last month. Xfinity has not been helpful at all and had just been giving them the run around, wasting their time and placating them but, ultimately, doing nothing. Scammers had access to their specific o
Phone Shipping Nightmare - PLEASE HELP
I am pleading with this forum for any help. @Xfinity Support On 11/23 I ordered a replacement iPhone 15 intended to be a Christmas present. The order shipped and delivered by 11/25. I was out of town but the package was received and secured by my family at home. Almost immediately after delivery I s
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Can’t return unsolicited phone
Was scammed into agreeing to receive a cell phone that was suppose to be an additional $10 to my bill, long story.. realized the scam and have been waiting for about 3 weeks for a return label still not received.. many promises and even a fed x pick up promised.. still have phone.. no label no fed e
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Plan
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Loud audio hum when comcast box is connected.
I have a hi-end sound system integrated with my entertainment system. When the cable for Comcast/Xfinity is connected to the system it causes a very noticeable hum/buzzing sound from the amplifiers. I have two set-top boxes and they both do it. Just touching the ground from the coax connector to the
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Non-X1 Service
I keep going round and round in the Direct Messaging. They don't read the message and then go off on a unrelated topic. The problem is the calling from Eclerx @ [Edited: "Personal Information"] that goes back to a non-english speaking person. Our int
Fake Comcast Employees
I am having intermittent TV and internet issues and have a technician coming tomorrow to troubleshoot line noise. Within an hour of making the appointment I got a call from [Edited: "Personal Information"] with the message "Hello. We're calling on behalf of the Xfinity Advanced Technical Support Tea
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I am embarrassed to say I fell for this scam due to the level of info that had. Clearly they had gotten into my account even though I have 2 part verification. They posted a payment and I received an email stating it had been received. The main thing
Target scam still going around
I got a call from a number claiming to be Xfinity offering a promotion discount with Target. Pay 1 year upfront (600$), and then my bill would be 50$ a month for 2 years after the first year. Several red flags here: 1) wanting to be paid with prepaid gift cards of any kind 2) provided a number for x
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Comcast email stopped working
Comcast e mail stopped letting me send e mails. What happened?
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Customer Service
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Unable to Access Comcast Email Accounts using Outlook 365
This problem just started for me today. Outlook 365 keeps asking for server authentication and password information in order to log in and access the account. However, when using Outlook 365 I can send outbound emails from Comcast Email accounts. I have referred to all the Xfinity Support documents
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Official Solution
Hello @user_lqyhd7! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us and for bringing this concern to our attention. Scammers are no fun, so it's important to know how to protect yourself and y
scam
I just received a call from [Edited: "Personal Information"] and was told there was possible wifi theft detected on my account and I should download anydesk.com so that software could be installed to prevent it. The scammers sent me what looked like a legitimate security code from Xfinity as proof o
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Thank you for clarifying and for getting back to me so quickly, I appreciate the clarification. I don't know if you want to put it out there where you would normally post on social media, that this scam is going around, but just a thought to conside
Free iPad for a 30 second survey
I have gotten a series of emails from Xfinity “ Dear [Edited: "Personal Information"], Congratulations! You've been selected to get a brand new iPad Pro! Complete this short 30-second survey about your experiences with us and receive your exclusive reward for participating. ” is this a scam? I did r
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Xfinity asking me to return equipment that I never had
Hello, I keep receiving texts/emails from Xfinity/Comcast to return equipment that I never had (cable box). When I opened my account, I performed a self-install for Internet and that's it. I never even had cable tv service. I used my own cable modem and router that I purchased from a big box store.
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Billing
I also received the Bill Suspension scam email today 6/17/24 stating "We regret to inform you that your account has been temporarily suspended due to billing issues. After reviewing our records, we identified several errors in the charges on your bi
user_oly5eo
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Possible scam/phishing email
Customers should be watchful for emails from Xfinity claiming bill payment suspension. My wife and I both received the same email but even though the email address said Xfinity, the actual response email address was foreign. From: "Xfinity.com" [Edited: "Phishing Email"] Date: May 5, 2024 at 2:04:32
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