Phone Shipping Nightmare - PLEASE HELP

I am pleading with this forum for any help. @Xfinity Support
On 11/23 I ordered a replacement iPhone 15 intended to be a Christmas present. The order shipped and delivered by 11/25. I was out of town but the package was received and secured by my family at home. Almost immediately after delivery I started receiving borderline harassing phone calls from [Edited: "Invalid Phone Number"]. I was in meetings and could not take the call, but they persisted. Finally, late in the evening I was able to answer. The individual ("Shawn") claimed to be from Xfinity Warehouse indicating there was a shipping issue. The IMEI scanned for my account was not the IMEI of the phone I received. He indicated there was a mistake by the warehouse manager and they needed me to send my phone to the correct customer. I indicated I was unable to comply at the moment given I was out of town. He was very rude.

A couple of days later when I got back home Shawn's story checked out. The IMEI on the box of the phone did not match the IMEI on the order slip or account. Shawn had my personal cell phone number which was not the number being replaced. I called back the number and was sent a UPS shipping label. Shawn indicated that I would be sending my wrong-IMEI phone directly to the correct recipient, and they are sending me mine. Shawn assured me my correct phone was on the way...guess what...no phone.

I tried calling Shawn back...yeah that number above is now disconnected. Luckily I did keep the printed invoice from the box showing the wrong IMEI number. I also have the UPS tracking number ([Edited: "Personal Information"]) for sending my wrong-IMEI phone back. But...the plot thickens...I decided to confirm delivery with the picture taken by UPS. I've included it from the UPS website for you all to see below. Feel free to grab it yourself from UPS website if you don't believe me. Yep. That's my box on top. I recognize it because I used the large plastic UPS sleeve. Hmmm...there seem to be a lot of similarly sized phone boxes there...

So now, several days later, I call Xfinity Mobile at 888-936-4968. I will say the first person I spoke with had clearly dealt with this issue before. She actually shared with me the warehouse is a third party (wow...outsourced by Xfinity? I'm stunned.). BUT, it did explain why "Shawn" was not the typically scripted Xfinity customer support. By the way, his name was clearly not Shawn. That's what he gave me, but he was definitely not located here domestically. Anyway, back to the story, I was given a case ([Edited: "Personal Information"]). This has been ongoing for over a week. I was told an investigation needed to take place (see above, I did it for you) but even when I called yesterday the case still has been addressed by the investigations team.

Clearly Xfinity is getting scammed hard by their outsourced warehouse function. I am currently paying (and have already paid for some of) a phone that I do not have. This is on the verge of ruining Christmas. I beg you, Xfinity, just send me a new phone to my account. Every time I call Xfinity Mobile support I am wasting 2 hours of my day to explain the situation to a new call center technician. You can look at my account and see this phone is not activated to it. Please make this right and fix your issue.

Beyond, I have deeper concerns about the integrity of my personal data at Xfinity. If I was scammed here...my hat's off to the scammers...well done. BUT, how did you get my information? How did you know I had the wrong IMEI phone? Has Xfinity been breached? Is my PII exposed?

If I had to guess, based on the above picture, Xfinity is getting scammed. I'd be willing to bet I am not the first case of this for you. Look at all those boxes in one day at that address. Plant someone at the warehouse to make a "mistake" and then outsource the "warehouse support" overseas. Pretty good crime ring right here. If those are all iPhones in those boxes that's a Class 3 felony.