TDAmeritrade communication issues?

@user_303a92​ I'm in South Florida so it must be internal?

@user_559184​ nope same thing, ran (tracert team.thinkorswim.com) and timed out after 8, TD said that's a problem

same results here with the time out.. I've never had an issue with anything that I couldn't at least get a "that's just the way it is".  Has anybody gotten any feedback indicating comcast is at least aware?

All the agents Ive spoken to with Comcast have not been able to confirm they are having any issues. I even had a tech come to my house yesterday.. All of the hardware is fine, internet speed is good (i pay for the fastest) but TOS platform stays stuck on 'installing updates'. TD says to check with xfinity and xfinity doesn't know  or won't admit what's going on. The issue seems to be widespread, im in CA. Considering starting fresh with new broker and isp if things don't get sorted for Monday open. Still zero access thru thinkorswim

100% same issue out here in Cali starting on the same date but with all equity trading!
Daily equities day trader; Desktop platform is basically unusable because of what appears to be "slow" internet. NOTHING else seems effected on my computer/network/Tech, EXCEPT TOS. Very strange issue I have no idea how to deal with.
Tried ping tests, new DNS and IPV6 addresses with no change and normal results.

I also discovered trying to download Think or Swim from the TD Ameritrade website was "slow." The Think or Swim install file took 7 min to download 48mb roughly and I am pulling over 900 down and 17 up on speedtest so it appears anything connected to TD is bottlenecked to about .6MBPS.

It literally looks like TD is being throttled at the ISP level. Might try the web app on Monday to see how that is but I like to trade on the ladder(DOM) and the web ap does not have this :( 

To be clear...  I don't know if the problem is xfinity doing something odd with routs but it seems less likely that TD is slowing down connections to specific users... Unfortunately though this issue might not be effecting that many people because there is very little out there on social saying there is a problem. Maybe Monday it will get bad enough for someone to care. :(

I will add that my modem has also been dropping upload or download streams almost daily since then. I don't know enough about what this means to talk about it but I know my modem has a blue light when it has multi stream connections or whatever the proper term is. This light has been randomly going to green every 18 hrs or so which means it is not using multi. If I power cycle the light goes back to  blue. Unsure if this is related.
PLEASE POST IF YOU LEARN MORE ABOUT THIS! I will too. Its expensive...

Good morning @user_559184 Were the issues still present at opening bell with TOS? 

@6gchaos​ yep. If  you click "installing updates" it will pop open a little side window and you can see what its doing. It will slowly download the updates but does not fix the problem. 

Hello @user_a88b91! I am sorry to hear that you are experiencing issues with accessing this site. To confirm, are you having issues with any other site? 

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I am truly sorry for the frustration you've been experiencing. Has the issue been resolved yet? 

@user_4ce4b4​ 

After reading the posts on Twitter and saw that Spectrum was also mentioned, this would most likely be on TDA to fix since it involves at least two ISP's.

@user_120a70​ didn't you say you had above? I will try it on mine shortly. The problem is clearly still present.

@user_7e2574​ 

Hmmm. So that was an interesting test with confusing yet definitive results. I first disconnected all wifi and ethernet from my computer and cell and got the tether connected using cell data. TOS opened flawlessly and worked fast... Maybe even faster then it did before I started having issues with the ethernet connection! Charts loading nearly on click from my watch lists and my default layout with full charts ready to go seconds after I log in. I then tried to run a trace and my tether connection dropped for no reason. When I backed out and reconnected the tether TOS was slow again. This persisted through two more test attempts. 
Then on the 4th time of removing all connections from both cell and computer and making sure they are only connected using cell data it was super fast again.... Tracing still times out intermittently and eventually every hop is a time out but I honestly don't know what the results even mean. 
5th attempt fast again
6th attempt slow again
7th - 11th attempt I think I figured out how to make the tether connection fast every time. I have to turn off tether on the phone, put my phone in airplane mode, then turn wifi to airplane mode on my computer. Then take the phone and computer out of airplane mode, turn hotspot back on in the phone and reconnect the tether to the computer. Doing this it was fast every time (4 consecutive tests).

I then tried using my comcast connection via wifi instead of ethernet on my computer just to rule that out and it is slow too. 

I am confident in saying that tethering to cell data fixes this problem but I would add that there might even be some cell data connections that have the same problem. I don't know enough about how that type cell data connection works nor do I know if the phone/computer was defaulting to another connection causing weird results. Perhaps the computer or phone was partially connecting to my comcast connection when I disconnected/turned off the tether and that was messing with my test results and flipping both into airplane mode in between tests was clearing that. I was able to consistently reproduce a much faster (non lagging) connection via tether to cell data on attempts 7 through 11. I believe it would have stayed fast if I kept trying also.

All this being said... I still don't know if this is an xfinity problem or a TD problem and honestly I don't care. It could be both. What I do know is that it seems like changing to cell data fixes it so I will be forced to change to Verizon internet or start trading with another broker in short order if the issue is not resolved quickly (within a few days) because trading is what I do for a living.  

I'm getting mixed results using hotspot as well, I thought it might just be the nature of cell hotspots.  Obv I won't know if it's tradable until tomorrow.  Very strange that we have similar result but on opposite sides of the country (me being in FL).  I feel your pain I too trade for a living.

Nice to know that the hotspot worked. The way the TOS tech explained it to me was having 3 vehicles, each owned by different companies. They all can reach any destination just fine, but only one of them has a hard time getting to one specific location that the other two can get to with no problem. So ATT, Verizon, Comcast can connect to TOS servers, its just that Comcast has a harder time. I had a Comcast tech come in today and thought that this was weird. then I showed him this forum and was wowed. so he called someone and put a ticket out for this issue. Not sure if it will work, but if they get enough complaints, they might fix it.

Everything seems to be working for me today.

@6gchaos​ good here as well. I always want faster smoother data and I know TD can provide this but I get the feeling people who benefit from this are not the target market TDs is after anymore. Unfortunate.