1 Message
scam
I just received a call from [Edited: "Personal Information"] and was told there was possible wifi theft detected on my account and I should download anydesk.com so that software could be installed to prevent it. The scammers sent me what looked like a legitimate security code from Xfinity as proof of authenticity. Thankfully I was skeptical enough to ask for an official email message from Xfinity and that's where we ended the call. Just wanted to warn others of this scam.
Official Solution
XfinityAmira
Official Employee
•
4.1K Messages
2 years ago
Hello @user_lqyhd7! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us and for bringing this concern to our attention. Scammers are no fun, so it's important to know how to protect yourself and your information. I'm happy to hear about the outcome of your situation but as you stated, it's vital that others are aware of scam calls such as the one you experienced. Thanks again for sharing this with us and I apologize that you had to experience this.
Please follow these very helpful links (https://www.xfinity.com/support/articles/protecting-from-fraud & https://www.xfinity.com/support/articles/protect-yourself-phone-scams), which provide detailed information about Common Phone Scams and How to Protect Yourself from fraud. Also, just in case, you can also contact the Comcast Customer Security Assurance team at 1-877-807-6581 if you need to open a ticket for situations/occurrences such as this.
(edited)
0
0