Hi Everyone, I'm having an issue here with Customer Service not finding my promotion on an order from September/October. I'm referring to the one provided to select accounts through Xfinity Rewards that provided a discount of $829 through 24 monthly payments. This is clear as day on the Order identi

Is this normal behavior with xfinity customer service? The text message specifically says to not share with xfinity representatives.

There have been many posts about flaky DVR playback, but I haven't seen a post addressing my specific version. The issue below has been happening the last few months and occurs with 90% of the programs we record. I would call support, but it's really difficult to get a human being, much less someone

This is an ongoing issue that happened after a “service upgrade” few months back. The service upgrade caused an outage in our area and after that my internet has been expereincing periodcally slowness and disconnect. I also notice the down arrow light blinking when the issue occcurs. I’ve called Xfi

Service has been down since last night at 8pm, was supposed to be restored by 10:50pm. It is now 11:23am and still nothing and no communication or estimated time the problem will be fixed. What is going on?!?

I've been told previously that my address is unable to get Xfinity service because it is either outside of the service area or more than 300 feet from their physical network. When I look at the service coverage map there is service all along the opposite side of the road, but my side of the road doe

Greets, I cannot post a new forum question from laptop or desktop computer using multiple browsers, I cleared history/cookies, still doesn’t work? Can only post from cell phone. What is causing this? Thanks

I've been recording Formula 1 Auto races, comentary, practice sesions and such with the X1 DVR. On every single one of eight or nine programs so far, the recording ends between five and fifteen minutes before the end of the broadcast program. This is very irratating and makes the DVR feature pretty

Every time I turn around Comcast is raising the price. I figured I'd had enough and it was time to call and negotiate a lower price. First, trying to get a real person when calling is extremely hard. The phone menu runs you around in circles forever. I finally got someone and after they put me on ho

To: Xfinity RE: Increased monthly charges The purpose of this message is to outline recent monthly charges being increased despite reducing my overall access to your service. I changed from your high-end internet down to 800-mb speeds and returned a TV box which reduced my access TVs to two from thr

Having issues downloading or updating my apps on XFINITY Internet services. I ran through different troubleshooting steps, and checking different internet wifi services and it's isolated to my xfinity internet services. Had different android phones to test with and still have the same issue.

Hi all, I am trying to stop my XFINITY white modem from broadcasting wifi. I logged into the modem itself and disabled both 2.4 and 5 ghz. I do not see those SSIDs broadcasting. I went to my XFINITY dashboard and disabled the hotspot there. I too do not see the xfinitywifi SSID broadcasting, nor the

New to Xfinity internet. Wanted to add a mailbox for my wife. Went thru steps to send an invitation. She responded to the email and completed some form. Xfinity seems to have at least partially set up an account for her. Then Xfinity said it was processing a $25 charge. She had not entered a credit

I have noticed these entries in my modem event log the past week: "CcspPandMSsp[4096]: system.syscfg commit to store 2022/9/12 21:53:54 Notice" I researched "system.syscfg" and found a description of a command line utility for Intel based servers: Intel® DOS-Based Save and Restore System Configurati

Hello, my bill is due and I don’t get paid again until next week. Do you offer a Grace period or will my service be interrupted by then? Please advise. Thank you!

I really need help with this question I signed up for cbs all access in December I selected X1 work perfect the day cbs all access become paramount plus it told me enter my email and password I have done this at least 50 more times and it does not move I just got off the phone with a paramount Plus

Internet is barely usable with intermittent packet loss. https://i.imgur.com/Sv2gARk.png

Every time I "test" my Xbox connection, things are 100% fine. Fast bandwidth (up to 400 MBPs) not packet loss etc. Game downloads are fine etc. On Friday May 20th 2022 in the 94954 area, Comcast/Xfinity did some kind of network upgrade/maintenance in my area (I got emails and phone notifications abo

Hi, We are planning a demolition of our house. We would like to have the utility cables removed from the home. Where can I get help to do this? Thanks -Massimo

I had been using directv for my tv and xfinity for my cable internet. I decided to use xfinity for both and canceled directv. I was given a wired tv box from the xfinity store and was told to have a technician come out to hook it up as I wasn’t sure what kind of connections I have where the tv is. T