Contributor
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67 Messages
Paramount plus no longer on xfinity X1
I really need help with this question I signed up for cbs all access in December I selected X1 work perfect the day cbs all access become paramount plus it told me enter my email and password I have done this at least 50 more times and it does not move I just got off the phone with a paramount Plus CSR I also her when I go to the page where it shows all the devices you stream the app when I go to connected devises it only shows xfinity flex it does not show X1 as one of the ways you can watch the app onX1 the CSR put me on hold and came back and said paramount plus is no longer compatible on X1 if that's the case then why is the app still showing that you stream it on X1
Accepted Solution
XfinityBrie
Administrator
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658 Messages
4 years ago
Paramount+ is available with limited commercials or no commercials (pricing varies by plan). Note that pricing for a subscription varies by plan and is billed separately through CBS.
To access Paramount+ programming, you’ll need:
The Paramount + app and the former CBS All Access are two different apps each with different requirements needed for access. If you have any of the X1 equipment listed as not compatible, a device swap will be needed. The app may show up on your devices app list, but will prompt if not available for streaming on the device if you attempt to access it.
If you require assistance with identifying your equipment, you can do so by checking your 'My Account' app or by comparing the model number printed on the actual device against our device website: https://comca.st/2MZscFT
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
https://www.xfinity.com/support/articles/cbs-all-access-app
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Ma4201
Contributor
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67 Messages
4 years ago
I know I have a compatible X1 box I was able to order the cbs all access app and stream it on X1 box that I have and watch cbs all access on my Samsung tv I made that clear in my initial post
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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Ma4201
Contributor
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67 Messages
4 years ago
Once again you are wrong ccandrew I made it clear that I have paramount plus app on my X1 box that was cbs all access when I subscribe on my same X1 box that I still use today why would it matter since I am using the same cbs all access app that did nothing more than change the name of the app yes I know that they added more movies and more episodes of shows so are you that I need to swap out myX1 box because they change the of the app ?
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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Ma4201
Contributor
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67 Messages
4 years ago
Why do I need to see if I have a acompaba X1box are you able to understand the actual words I wrote in my second post when I said I was able to subscribe to cbs all access with the same X1 box that as of today I can now watch paramount plus on my tv are able to understand all that I wrote HMM
i will no Longer post again on this subject
I'M DONE
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UNCNU
Contributor
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83 Messages
4 years ago
Once CBS All Access became Paramount Plus, the CBS All Access app would no longer work. You need to separately access the paramount plus App and provide your login details.
I access it through my TV rather than X1 box and had the same issue--the CBS app wasn't working properly so I uninstalled and reinstalled the paramount plus app, signed in, and it works fine.
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